Compare Talkdesk and SafeSoft Contact Center - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - Talkdesk or SafeSoft Contact Center?

SafeSoft Contact Center is more expensive to implement (TCO) than Talkdesk, and Talkdesk is rated higher (88/100) than SafeSoft Contact Center (60/100).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Talkdesk Vs. SafeSoft Solutions

Talkdesk: Talkdesk is the world's leading browser-based call center software. Our easy-to-use out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs. Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outd...

SafeSoft Solutions: SafeSoft Solutions provides advanced cloud-computing solutions that accelerate sales and marketing growth and lower cost-of-sales for business owners and call center managers. Market Dialer incorporates the most robust predictive dialer and inbound call center technology on the market today, wrapped in a rich suite of services to provide a comprehe...

Who is more expensive? Talkdesk or SafeSoft Cloud Contact Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Talkdesk and SafeSoft Cloud Contact Center.

Talkdesk price starts at $75 per user/month , On a scale between 1 to 10 Talkdesk is rated 4, which is lower than the average cost of Call Center software. SafeSoft Cloud Contact Center accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Talkdesk is rated 4, which is lower than the average cost of Call Center software.

Bottom line: SafeSoft Cloud Contact Center is more expensive than Talkdesk.

Which software includes more/better features?

We've compared Talkdesk Vs. SafeSoft Contact Center based on some of the most important and required Call Center features.

Talkdesk: We are still working to collect the list of features for Talkdesk.

SafeSoft Cloud Contact Center: We are still working to collect the list of features for SafeSoft Cloud Contact Center.

Target customer size

Talkdesk's typical customers include: SMBs, SafeSoft Cloud Contact Center has a huge client-base engaging with wide array of small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses and even large enterprises utilizing the potential of IT, data and web hosting and information related services, mainly with the contact center management.