Compare Talkdesk vs Skype

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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Talkdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
88/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$29 Per month/user
Hosting
Cloud
Functionality score
9
Fit small business
Fit medium business
Fit large business
Software review
Skype
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
83/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5/10
License pricing license pricing (if provided by the software vendor)
$1 Per month/user
Hosting
Cloud
Functionality score
10
Fit small business
Fit medium business
Fit large business
Software review
jive
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$30 Per month/user
Hosting
On premise and Cloud
Functionality score
7
Fit small business
Fit medium business
Fit large business
Software review
Nextiva
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.2/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
27
Fit small business
Fit medium business
Fit large business
Software review
ShoreTel
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review

Talkdesk Vs. Skype: Which is better?

Shlomi Lavi / Oct 29, 2019

Looking for the right VoIP solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

Talkdesk: Talkdesk is the world's leading browser-based call center software. Our easy-to-use out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs. Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outdated and costly solutions that require a long setup and big upfront investment, Talkdesk requires no phones, no hardware, no coding and no downloads - all that is needed is a computer and an internet connection. With one click, Talkdesk integrates with Salesforce, Zendesk, Shopify, Infusionsoft, Olark and others to provide comprehensive information about customers. Using IVR, ACD and skills-based routing, callers are routed to the agent who is most qualified to meet their needs based on customizable data. Talkdesk then displays the caller's name, image, contact information, purchase history and contact history in the agent's browser in real-time. Talkdesk also automates tasks so that when a new contact calls, a new contact is created in the integrated business tools. When a call is missed, an email is sent with the call data, voicemail recording and transcription.

Microsoft: Microsoft Corporation is an American corporation that develops, manufactures, licenses and supports a wide range of products and services related to computing. The company was founded by Bill Gates and Paul Allen on April 4, 1975. Microsoft is the world's largest software maker measured by revenues.

Pricing/cost comparison

The real cost of VoIP software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for Talkdesk TCO and Skype total cost to help with the total cost of ownership calculation.

Talkdesk price Starting from $29 Per month/user , on a scale between 1 to 10 Talkdesk is rated 4, which is lower than the average cost of VoIP software. Skype price Starting from $1 Per month/user , when comparing Skype to their competitors, the software is rated 4 - lower than the average VoIP software cost.

Bottom line: Talkdesk cost is around the same cost of Skype.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Talkdesk Vs. Skype based on some of the most important and required VoIP features.
Talkdesk: We are still working to collect the list of features of Talkdesk. .
Skype list of features include the following: 3-Way Calling, Call Forwarding, Call Transfer, Call Waiting, Caller ID, .

Target customer size

Talkdesk's typical customers include: Small business, Medium business, and Skype's target customer size include: Start up, Small business, Medium business, Large business.

Talkdesk

ITQlick rating
(3.7/5)

Starting from $29 Per month/user

Talkdesk software is a cloud-hosted enterprise call center solution modeled to help businesses enhance customer satisfaction while still reducing the cost of customer support. The platform uses interactive voic...

Categories: Call Center, VoIP, Telephony, IVR, Computer Telephony Integration (CTI).

Skype

ITQlick rating
(4.5/5)

Starting from $1 Per month/user

Skype is for doing things together, whenever you’re apart. Skype’s text, voice and video make it simple to share experiences with the people that matter to you, wherever they are. With Skype, you can share a...

Categories: Video Conferencing, VoIP.

Compare screenshots

Compare specifications

Talkdesk Specifications

Name: Talkdesk
Company: Talkdesk
Address San Francisco, CA, United States
Website:Talkdesk
Platforms: Desktop, Cloud

Skype Specifications

Name: Skype
Company: Microsoft
Address Microsoft Corporation, 157th Avenue Northeast, Redmond, WA
Website:Skype
Platforms: Desktop, Mobile, Cloud

Compare features

Talkdesk: 0 Features

We are working to collect the list of features

Skype: 8 Features

3-Way Calling
Call Forwarding
Call Transfer
Call Waiting
Caller ID
Caller ID with Name
Repeat Dialing
Speed-Dial