Shlomi Lavi /
May 15, 2022
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Bottom Line: Which is Better - Talkdesk or USAN IVR?
USAN IVR is more expensive to implement (TCO) than Talkdesk, and USAN IVR is rated higher (89/100) than Talkdesk (88/100). USAN IVR offers users more features (3) than Talkdesk (0).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Talkdesk Vs. USAN INC
Talkdesk: Talkdesk is the world's leading browser-based call center software. Our easy-to-use out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs.
Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outd...
USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...
Who is more expensive? Talkdesk or USAN IVR?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Talkdesk and USAN IVR.
Talkdesk price starts at $75 per user/month , On a scale between 1 to 10 Talkdesk is rated 4, which is lower than the average cost of Call Center software. USAN IVR price starts at $1,000 per license , When comparing USAN IVR to its competitors, the software is rated 6 - similar to the average Call Center software cost.
Bottom line: USAN IVR is more expensive than Talkdesk.
Which software includes more/better features?
We've compared Talkdesk Vs. USAN IVR based on some of the most important and required Call Center features.
Talkdesk: We are still working to collect the list of features for Talkdesk.
USAN IVR: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Talkdesk's typical customers include: SMBs, and USAN IVR's target customer size include: Small business, Large business.