Shlomi Lavi /
Jul 30, 2022
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Bottom Line: Which is Better - Teamleader CRM or Freshdesk?
Teamleader CRM is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than Teamleader CRM (81/100). Freshdesk offers users more features (10) than Teamleader CRM (0). There is a clear winner in this case and it is Freshdesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Teamleader Vs. FRESHDESK INC.
Teamleader: Bringing together CRM, project management and invoicing in an intuitive tool, Teamleader enables your team to build, organize and grow your business.Create and store your invoices and quotes easily, quickly and efficiently. Keep it professional - from the beginning.
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Who is more expensive? Teamleader CRM or Freshdesk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Teamleader CRM and Freshdesk.
Teamleader CRM price starts at $50 per 2 users/month , On a scale between 1 to 10 Teamleader CRM is rated 6, which is similar to the average cost of Help Desk software. Freshdesk price starts at $15 per agent/month , When comparing Freshdesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Teamleader CRM is more expensive than Freshdesk.
Which software includes more/better features?
We've compared Teamleader CRM Vs. Freshdesk based on some of the most important and required Help Desk features.
Teamleader CRM: We are still working to collect the list of features for Teamleader CRM.
Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.
Target customer size
Teamleader CRM is a tool designed for small businesses (1-20 employees) to medium-sized companies (10-100 employees) in the Information and Technology (IT), Systems Management and other Information Provider industries, mainly those businesses engaging in the field of customer support and CRM. Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support.