TeamSupport Vs AffinityLive Sync

Shlomi LaviShlomi Lavi / Jun 09, 2021

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Bottom Line: Which is Better - TeamSupport or AffinityLive Sync?

AffinityLive Sync is more expensive to implement (TCO) than TeamSupport, TeamSupport is rated higher (87/100) than AffinityLive Sync (86/100). TeamSupport offers more features (15) to their users than AffinityLive Sync (3). There is a clear winner in this case and it is TeamSupport!

Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How TeamSupport compares with AffinityLive?

TeamSupport: We created our customer support software because as veterans of the technology industry, we know your pain. It wasn’t so long ago that we were working inside high tech and software companies as CEO, software developers, and customer support and Help Desk professionals. In the course of doing our jobs over many years, we watched in frustration as...

AffinityLive: AffinityLive was initially developed as internal system for a fast growing professional service, which was struggling to manage sales, projects, service and billing. Find out how, by working with professional service businesses all over the world, our team has refined AffinityLive to deliver solutions to intractable business challenges.

Who's more expensive? TeamSupport or AffinityLive Sync?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for TeamSupport and AffinityLive Sync.

TeamSupport price starts at $50 per user/month , on a scale between 1 to 10 TeamSupport is rated 2, which is much lower than the average cost of Help Desk software. AffinityLive Sync price starts at $39 per month , when comparing AffinityLive Sync to their competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: TeamSupport cost is around the same cost of AffinityLive Sync.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared TeamSupport Vs. AffinityLive Sync based on some of the most important and required Help Desk features. TeamSupport: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Contract Management, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Reporting, Rules/Workflows, Self Service Portal. AffinityLive Sync: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

This program is aimed at the companies that know their product, but are still eager to please those their clients. Main customer base of the software comes from small and medium businesses.

TeamSupport

ITQlick rating
(4.5/5)

starts at $50 per user/month

TeamSupport is a cloud-based customer service and help-desk solution which is designed for business to business. Some of its primary features include omnichannel support, task management, and SLA management.

Categories: Document Management, Banking CRM, Casino CRM, Complaint Management.

AffinityLive Sync

ITQlick rating
(4.7/5)

starts at $39 per month

Accelo, which was previously known as AffinityLive Sync, is a cloud-based customer relationship management system. The software is designed for use in businesses of all sizes starting from small-sized businesse...

Categories: CRM, Help Desk, Online CRM, Time and Attendance, Professional Services Automation.

Compare specifications

Compare features

TeamSupport: 15 Features

Asset Management
Contract Management
Email Integration
Knowledge Base/FAQ
Multi-Site Support
Reporting
Rules/Workflows
Self Service Portal
Service Level Agreements
Support Ticket Tracking
Customer Self Service Portal
Customer Service
Customer Support Tracking
Knowledge Base
Social Media

AffinityLive Sync: 3 Features

Data Import/Export
Basic Reports
Online Customer Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
TeamSupport
ITQlick rating
4.5/5
Score
87/100
Pricing
2/10
License pricing
$50 per user/month
Functionality
44
Compare
AffinityLive
ITQlick rating
4.7/5
Score
86/100
Pricing
3.2/10
License pricing
$39 per month
Functionality
9
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per user/month
Functionality
39
Zoho
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per user/month
Functionality
3
Review
FuseDesk
ITQlick rating
4.3/5
Score
91/100
Pricing
6.4/10
License pricing
$97 per user/month
Functionality
7
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.