Compare TeamSupport vs ConnectWise Manage

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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
TeamSupport
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
87/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$20 Per month/user
Hosting
On premise and Cloud
Functionality score
44
Fit small business
Fit medium business
Fit large business
Software review
ConnectWise
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
88/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
8/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise and Cloud
Functionality score
12
Fit small business
Fit medium business
Fit large business
Software review
Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$19 Per month/user
Hosting
On premise and Cloud
Functionality score
39
Fit small business
Fit medium business
Fit large business
Software review
SolarWinds
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$800 Per year/user
Hosting
Cloud
Functionality score
38
Fit small business
Fit medium business
Fit large business
Software review
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$12 Per month/user
Hosting
On premise and Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review

TeamSupport Vs. ConnectWise Manage: Which is better?

Shlomi Lavi / Aug 22, 2019

Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

TeamSupport: We created our customer support software because as veterans of the technology industry, we know your pain. It wasn’t so long ago that we were working inside high tech and software companies as CEO, software developers, and customer support and Help Desk professionals. In the course of doing our jobs over many years, we watched in frustration as communication consistently broke down within teams and across departments. As customer support professionals, we sat in the Help Desk chair, feeling helpless and exasperated when we received the same question from five separate customers, not realizing that someone else had already detected a solution to the problem. As business executives, we ranted about how Help Desk wait times and dropped calls were negatively impacting product sales.

ConnectWise: Over the last 28 years, ConnectWise has become the premier business operating system for IT solution providers. Today more than 49,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability.

Pricing/cost comparison

The real cost of Help Desk software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for TeamSupport TCO and ConnectWise Manage total cost to help with the total cost of ownership calculation.

TeamSupport price Starting from $20 Per month/user , on a scale between 1 to 10 TeamSupport is rated 2, which is much lower than the average cost of Help Desk software. ConnectWise Manage accurate pricing info is available upon request (they don't share it publicly), however , on a scale between 1 to 10 TeamSupport is rated 2, which is much lower than the average cost of Help Desk software.

Bottom line:ConnectWise Manage is more expensive than TeamSupport.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared TeamSupport Vs. ConnectWise Manage based on some of the most important and required Help Desk features.
TeamSupport: Asset Management, Contract Management, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Reporting, Rules/Workflows, Self Service Portal, ..
ConnectWise Manage list of features include the following: Asset Management, Email Integration, Reporting, Rules/Workflows, .

Target customer size

This program is aimed at the companies that know their product, but are still eager to please those their clients. Customers of the software include small and medium businesses as well as large enterprises.

TeamSupport

ITQlick rating
(4.5/5)

Starting from $20 Per month/user

TeamSupport is a cloud-based customer service and help-desk solution which is designed for business to business. Some of its primary features include omnichannel support, task management, and SLA management.

Categories: Issue Management, Contract Management, Online Ticketing, Knowledge Management, Hotel CRM.

ConnectWise Manage

ITQlick rating
(4.1/5)

Made for companies that sell, service, and support technology, ConnectWise Manage is the leading business management platform worldwide. Today, ConnectWise has more than 110,000 users.

Categories: Professional Services Automation, Issue Management, Ticket Management, Help Desk, Customer Support.

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TeamSupport: 8 Features

Asset Management
Contract Management
Email Integration
Knowledge Base/FAQ
Multi-Site Support
Reporting
Rules/Workflows
Self Service Portal

ConnectWise Manage: 4 Features

Asset Management
Email Integration
Reporting
Rules/Workflows