Compare TeamSupport and Freshservice - Jul 2022
Compare PricingWe publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - TeamSupport or Freshservice?
Freshservice is more expensive to implement (TCO) than TeamSupport, and Freshservice is rated with the same score (87/100) as TeamSupport (87/100). Both tools offer the same amount of features.
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
TeamSupport Vs. FRESHDESK INC.
TeamSupport: We created our customer support software because as veterans of the technology industry, we know your pain. It wasn’t so long ago that we were working inside high tech and software companies as CEO, software developers, and customer support and Help Desk professionals. In the course of doing our jobs over many years, we watched in frustration as...
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Who is more expensive? TeamSupport or Freshservice?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for TeamSupport and Freshservice.
TeamSupport price starts at $49 per agent/month , On a scale between 1 to 10 TeamSupport is rated 2, which is much lower than the average cost of Help Desk software. Freshservice price starts at $19 per agent/month , When comparing Freshservice to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: TeamSupport cost is around the same cost of Freshservice.
Which software includes more/better features?
We've compared TeamSupport Vs. Freshservice based on some of the most important and required Help Desk features.
TeamSupport: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Contract Management, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Reporting, Rules/Workflows, Self Service Portal.
Freshservice: Email integration, Asset Management, Billing and Invoicing, Contract Management, Customer Survey.
Target customer size
This program is aimed at the companies that know their product, but are still eager to please those their clients. Customers of the software include businesses of all sizes and types.
Freshservice
starts at $19 per agent/month
Freshservice is an IT asset management solution for businesses of all sizes. It offers help in such domains as compliance, service management, reporting, and asset management. The software was designed ...
PriceDemoCompare specifications
TeamSupport Specifications
ITQlick Score: | 87/100 |
---|---|
ITQlick Rating: |
|
Pricing: | 2/10 - low cost |
Category: | Help Desk -> TeamSupport review |
Company: | TeamSupport |
Pricing: | starts at $49 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop |
Links: | TeamSupport review, TeamSupport pricing, TeamSupport alternatives |
Freshservice Specifications
ITQlick Score: | 87/100 |
---|---|
ITQlick Rating: |
|
Pricing: | 2/10 - low cost |
Category: | Help Desk -> Freshservice review |
Company: | FRESHDESK INC. |
Pricing: | starts at $19 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Mobile, Cloud |
Links: | Freshservice review, Freshservice pricing, Freshservice alternatives |
Compare features
TeamSupport: 15 Features
Freshservice: 15 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.