Shlomi Lavi /
Jun 30, 2022
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Bottom Line: Which is Better - TeamSupport or Help Scout?
Help Scout is more expensive to implement (TCO) than TeamSupport, and TeamSupport is rated higher (87/100) than Help Scout (77/100). TeamSupport offers users more features (15) than Help Scout (4). There is a clear winner in this case and it is TeamSupport!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
TeamSupport Vs. Help Scout
TeamSupport: We created our customer support software because as veterans of the technology industry, we know your pain.
It wasn’t so long ago that we were working inside high tech and software companies as CEO, software developers, and customer support and Help Desk professionals. In the course of doing our jobs over many years, we watched in frustration as...
Help Scout: Help Scout enables teams to deliver personalized email customer service that scales beautifully for a growing business. Any team of two or more can collaborate in real-time, keep track of customer history automatically and stay on the same page
Who is more expensive? TeamSupport or Help Scout?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for TeamSupport and Help Scout.
TeamSupport price starts at $49 per agent/month , On a scale between 1 to 10 TeamSupport is rated 2, which is much lower than the average cost of Help Desk software. Help Scout price starts at $20 per user/month , When comparing Help Scout to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: TeamSupport cost is around the same cost of Help Scout.
Which software includes more/better features?
We've compared TeamSupport Vs. Help Scout based on some of the most important and required Help Desk features.
TeamSupport: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Contract Management, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Reporting, Rules/Workflows, Self Service Portal.
Help Scout: Email Integration, Incident / Request Management, Multi-Site Support, Reporting.
Target customer size
This program is aimed at the companies that know their product, but are still eager to please those their clients. Customers of the software mainly include small and medium businesses as well as freelancers.