Compare TeamSupport and KronoDesk - Jun 2022
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Bottom Line: Which is Better - TeamSupport or KronoDesk?
KronoDesk is more expensive to implement (TCO) than TeamSupport, and TeamSupport is rated higher (87/100) than KronoDesk (83/100). TeamSupport offers users more features (15) than KronoDesk (7). There is a clear winner in this case and it is TeamSupport!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
TeamSupport Vs. Inflectra
TeamSupport: We created our customer support software because as veterans of the technology industry, we know your pain. It wasn’t so long ago that we were working inside high tech and software companies as CEO, software developers, and customer support and Help Desk professionals. In the course of doing our jobs over many years, we watched in frustration as...
Inflectra: Inflectra is a privately held software company dedicated to helping our customers - large corporations, small businesses, professional services firms, government agencies and individual developers – with the means to effectively and affordably manage their software development lifecycles, so as to decrease the time to market and increase return on ...
Who is more expensive? TeamSupport or KronoDesk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for TeamSupport and KronoDesk.
TeamSupport price starts at $49 per agent/month , On a scale between 1 to 10 TeamSupport is rated 2, which is much lower than the average cost of Help Desk software. KronoDesk price starts at $24 per user/month , When comparing KronoDesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: TeamSupport cost is around the same cost of KronoDesk.
Which software includes more/better features?
We've compared TeamSupport Vs. KronoDesk based on some of the most important and required Help Desk features.
TeamSupport: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Contract Management, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Reporting, Rules/Workflows, Self Service Portal.
KronoDesk: Billing and Invoicing, Contract Management, Customer Survey, Knowledge Base/FAQ, Reporting.
Target customer size
This program is aimed at the companies that know their product, but are still eager to please those their clients. KronoDesk is suitable companies of all shapes and sizes that are looking for a configurable customer support solution.
Compare specifications
TeamSupport Specifications
ITQlick Score: | 87/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> TeamSupport review |
Company: | TeamSupport |
Pricing: | starts at $49 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop |
Links: | TeamSupport review, TeamSupport pricing, TeamSupport alternatives |
KronoDesk Specifications
ITQlick Score: | 83/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> KronoDesk review |
Company: | Inflectra |
Pricing: | starts at $24 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | KronoDesk review, KronoDesk pricing, KronoDesk alternatives |
Compare features
TeamSupport: 15 Features
KronoDesk: 7 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.