Shlomi Lavi /
Jun 30, 2022
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Bottom Line: Which is Better - TeamSupport or SAP HYBRIS?
SAP HYBRIS is more expensive to implement (TCO) than TeamSupport, and TeamSupport is rated higher (87/100) than SAP HYBRIS (85/100). TeamSupport offers users more features (15) than SAP HYBRIS (2). There is a clear winner in this case and it is TeamSupport!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
TeamSupport Vs. SAP
TeamSupport: We created our customer support software because as veterans of the technology industry, we know your pain.
It wasn’t so long ago that we were working inside high tech and software companies as CEO, software developers, and customer support and Help Desk professionals. In the course of doing our jobs over many years, we watched in frustration as...
SAP: SAP ® AG is German software corporation that makes enterprise software to manage business operations and customer relations. SAP ® is the market leader in enterprise application software. The company's best-known software products are its enterprise resource planning application (SAP ® ERP), its enterpr...
Who is more expensive? TeamSupport or SAP HYBRIS?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for TeamSupport and SAP HYBRIS.
TeamSupport price starts at $49 per agent/month , On a scale between 1 to 10 TeamSupport is rated 2, which is much lower than the average cost of Help Desk software. SAP HYBRIS price starts at $54,000 per license , When comparing SAP HYBRIS to its competitors, the software is rated 10 - much higher than the average Help Desk software cost.
Bottom line: SAP HYBRIS is more expensive than TeamSupport.
Which software includes more/better features?
We've compared TeamSupport Vs. SAP HYBRIS based on some of the most important and required Help Desk features.
TeamSupport: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Contract Management, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Reporting, Rules/Workflows, Self Service Portal.
SAP HYBRIS: Budgeting & CPM, Content Management.
Target customer size
This program is aimed at the companies that know their product, but are still eager to please those their clients. SAP Hybris is a designed for use in small businesses (1-20 employees), medium-sized companies (10-100 employees) and in large enterprises (more than 1000 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of customer support, help desk and CRM.