Compare TeamSupport and SapphireIMS - Jun 2022
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Bottom Line: Which is Better - TeamSupport or SapphireIMS?
SapphireIMS is more expensive to implement (TCO) than TeamSupport, and TeamSupport is rated higher (87/100) than SapphireIMS (84/100). TeamSupport offers users more features (15) than SapphireIMS (0). There is a clear winner in this case and it is TeamSupport!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
TeamSupport Vs. Tecknodreams
TeamSupport: We created our customer support software because as veterans of the technology industry, we know your pain. It wasn’t so long ago that we were working inside high tech and software companies as CEO, software developers, and customer support and Help Desk professionals. In the course of doing our jobs over many years, we watched in frustration as...
Tecknodreams: SapphireIMS is a product from Tecknodreams, a software product company headquartered in Bangalore India with a strong technical team. The company invested in building its own intellectual property in 2007 to address the market needs for a cost effective, integrated product suite for managing IT Service & Business operations, offering flexibility fo...
Who is more expensive? TeamSupport or SapphireIMS?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for TeamSupport and SapphireIMS.
TeamSupport price starts at $49 per agent/month , On a scale between 1 to 10 TeamSupport is rated 2, which is much lower than the average cost of Help Desk software. SapphireIMS accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 TeamSupport is rated 2, which is much lower than the average cost of Help Desk software.
Bottom line: TeamSupport cost is around the same cost of SapphireIMS.
Which software includes more/better features?
We've compared TeamSupport Vs. SapphireIMS based on some of the most important and required Help Desk features.
TeamSupport: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Contract Management, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Reporting, Rules/Workflows, Self Service Portal.
SapphireIMS: We are still working to collect the list of features for SapphireIMS.
Target customer size
This program is aimed at the companies that know their product, but are still eager to please those their clients. The typical customers who benefit from using SapphireIMS are those belonging to small to medium-sized business as well as large enterprises that make use of Voice over IP (VoIP) phone systems, hosting and related services, mainly in the field of IT service management.
SapphireIMS
SapphireIMS is an IT Service Management Software which can be deployed as a cloud service or on premises. It can be used by any business of any size to automate company IT service management. It includes incide...
Compare PricingCompare specifications
TeamSupport Specifications
ITQlick Score: | 87/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> TeamSupport review |
Company: | TeamSupport |
Pricing: | starts at $49 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop |
Links: | TeamSupport review, TeamSupport pricing, TeamSupport alternatives |
SapphireIMS Specifications
ITQlick Score: | 84/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> SapphireIMS review |
Company: | Tecknodreams |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile |
Links: | SapphireIMS review, SapphireIMS pricing, SapphireIMS alternatives |
Compare features
TeamSupport: 15 Features
SapphireIMS: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.