Compare TeamSupport and Uservoice Feedback Site - Jun 2022

Shlomi LaviShlomi Lavi / Jun 30, 2022

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Bottom Line: Which is Better - TeamSupport or Uservoice Feedback Site?

Uservoice Feedback Site is more expensive to implement (TCO) than TeamSupport, and TeamSupport is rated higher (87/100) than Uservoice Feedback Site (74/100). TeamSupport offers users more features (15) than Uservoice Feedback Site (2). There is a clear winner in this case and it is TeamSupport!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

TeamSupport Vs. Uservoice

TeamSupport: We created our customer support software because as veterans of the technology industry, we know your pain. It wasn’t so long ago that we were working inside high tech and software companies as CEO, software developers, and customer support and Help Desk professionals. In the course of doing our jobs over many years, we watched in frustration as...

Uservoice: We give a $*#& about our customers. Okay, so maybe a dirty word isn’t the most refined way to describe how much we care about our customers and love what we do, but it captures our passion for providing support that’s human. And humane. We talk to our users because we want to understand the features they value most and build the tools that make ...

Who is more expensive? TeamSupport or Uservoice Feedback Site?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for TeamSupport and Uservoice Feedback Site.

TeamSupport price starts at $49 per agent/month , On a scale between 1 to 10 TeamSupport is rated 2, which is much lower than the average cost of Help Desk software. Uservoice Feedback Site price starts at $499 per month , When comparing Uservoice Feedback Site to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: TeamSupport cost is around the same cost of Uservoice Feedback Site.

Which software includes more/better features?

We've compared TeamSupport Vs. Uservoice Feedback Site based on some of the most important and required Help Desk features.

TeamSupport: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Contract Management, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Reporting, Rules/Workflows, Self Service Portal.

Uservoice Feedback Site: Knowledge Base/FAQ, Mobile Integration.

Target customer size

This program is aimed at the companies that know their product, but are still eager to please those their clients. Uservoice Feedback Site is ideal for medium and large sized business that intend to offer proper customer support and to gain a clear insight into customer experiences and feedback.

TeamSupport

ITQlick rating
(4.5/5)

starts at $49 per agent/month

TeamSupport is a cloud-based customer service and help-desk solution which is designed for business to business. Some of its primary features include omnichannel support, task management, and SLA management.

Categories: Document Management, Banking CRM, Casino CRM, Complaint Management.

Uservoice Feedback Site

ITQlick rating
(5/5)

starts at $499 per month

Uservoice is a SaaS solution that enables users to receive customer feedback and a way to respond to customer request tickets. Uservoice Feedback Site enables users to listen to their customers’ concerns and pr...

Categories: CRM, Complaint Management, Customer Loyalty, Customer Service, Customer Success.

Compare specifications

Compare features

TeamSupport: 15 Features

Asset Management
Contract Management
Email Integration
Knowledge Base/FAQ
Multi-Site Support
Reporting
Rules/Workflows
Self Service Portal
Service Level Agreements
Support Ticket Tracking
Customer Self Service Portal
Customer Service
Customer Support Tracking
Knowledge Base
Social Media

Uservoice Feedback Site: 2 Features

Knowledge Base/FAQ
Mobile Integration
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
TeamSupport
ITQlick rating
4.5/5
Score
87/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
44
Compare
Uservoic...
ITQlick rating
5/5
Score
74/100
Pricing
2.8/10
License pricing
$499 per month
Functionality
12
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.