Compare TeamViewer and SmartSupport - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - TeamViewer or SmartSupport?

SmartSupport is more expensive to implement (TCO) than TeamViewer, and TeamViewer is rated higher (92/100) than SmartSupport (78/100). SmartSupport offers users more features (17) than TeamViewer (5).

Looking for the right Video Conferencing solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

TeamViewer Vs. Safeharbor Knowledge Solutions

TeamViewer: TeamViewer is one of the world wide leading solutions for desktop sharing and online collaboration over the Internet. The German based TeamViewer GmbH was founded in 2005 and is fully focused on development and distribution of high-end solutions for online collaboration and communication. A fast start and high growth rates have led to more than ...

Safeharbor Knowledge Solutions: Safeharbor Knowledge Solutions is a provider of forums & knowledge base software tools and knowledge management solutions. Our applications optimize knowledge base content, simplify knowledge base and forum management, and help organizations maximize their support channel ROI. Set up a knowledge base on your website in minutes and start deflecting ...

Who is more expensive? TeamViewer or SmartSupport?

The real total cost of ownership (TCO) of Video Conferencing software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for TeamViewer and SmartSupport.

TeamViewer price starts at $23.90 per user/month , On a scale between 1 to 10 TeamViewer is rated 6, which is similar to the average cost of Video Conferencing software. SmartSupport price starts at $199 per user/month , When comparing SmartSupport to its competitors, the software is rated 8 - higher than the average Video Conferencing software cost.

Bottom line: SmartSupport is more expensive than TeamViewer.

Which software includes more/better features?

We've compared TeamViewer Vs. SmartSupport based on some of the most important and required Video Conferencing features.

TeamViewer: Chat, Project Collaboration, Document Management, Scheduling, Remote Support.

SmartSupport: Change Management, Document Management, Email Integration, Knowledge Base/FAQ, Mobile Integration.

Target customer size

TeamViewer's typical customers include: Small, medium and large size businesses, SmartSupport is a SaaS solution that can scale to address any business size that needs support for knowledge management.