Shlomi Lavi / Jul 20, 2020
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CenterWare Inbound is more expensive to implement (TCO) than Telax, CenterWare Inbound is rated higher (91/100) than Telax (89/100). Telax offers more features (5) to their users than CenterWare Inbound (0).
Looking for the right Call Center solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:
Telax Hosted Call Center: Telax Hosted Call Center, provides the capabilities to create a world-class customer care and service desk operation. By leveraging cloud computing, Telax delivers an advanced contact center solution with more functionality than traditional hardware at a fraction of the cost. Telax clients get a customizable, easy-to-use solution that includes r...
Nuxiba Technologies: Nuxiba was created over 15 years ago with the clear mission to provide solutions, tools and services to facilitate customer interaction between your company and your customers; whether this interaction takes place over the telephone, or otherwise helping them to improve their service levels and operating efficiency. Nuxiba Technologies is a team...
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Telax and CenterWare Inbound.
Telax price starts at $35 per user/month , on a scale between 1 to 10 Telax Hosted Call Center is rated 2, which is much lower than the average cost of Call Center software. CenterWare Inbound accurate pricing info is available upon request (they don't share it publicly), however , on a scale between 1 to 10 Telax Hosted Call Center is rated 2, which is much lower than the average cost of Call Center software.
Bottom line:CenterWare Inbound is more expensive than Telax.
As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Telax Vs. CenterWare Inbound based on some of the most important and required Call Center features. Telax: CRM with Call Center, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center, Real Time Reporting. CenterWare Inbound: We are still working to collect the list of features for CenterWare Inbound.
Telax Hosted Call Center is best for medium size enterprises that are looking for a way to improve their contact center. and CenterWare Inbound's target customer size include: Medium and large size businesses.
starts at $35 per user/month
Telax Hosted Call Center is a web-based contact center software that can offer users a cost effective and flexible customer service. It can reduce the costs and headaches of implementation, support and manageme...
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CenterWare Inbound is a cloud-based software that handles and streamlines the communication between agents and the various callers through intelligent routing capabilities. CenterWare Inbound strategically dist...
Compare Pricing| ITQlick Score: | 89/100 |
|---|---|
| ITQlick Rating: | (4/5) |
| Pricing: | 2/10 - low cost |
| Category: | Call Center -> Telax |
| Company: | Telax Hosted Call Center |
| Pricing: | starts at $35 per user/month |
| Typical customers: | SMBs |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | Telax review, Telax pricing, Telax alternatives |
| ITQlick Score: | 91/100 |
|---|---|
| ITQlick Rating: | (4.6/5) |
| Pricing: | 4/10 - average cost |
| Category: | Call Center -> CenterWare Inbound |
| Company: | Nuxiba Technologies |
| Typical customers: | Medium and large size businesses |
| Platforms: | Desktop, Cloud |
| Links: | CenterWare Inbound review, CenterWare Inbound pricing, CenterWare Inbound alternatives |
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.