Shlomi Lavi /
Dec 14, 2022
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Bottom Line: Which is Better - Intermedia Contact Center or Clearview?
Clearview is more expensive to implement (TCO) than Intermedia Contact Center, and Intermedia Contact Center is rated higher (89/100) than Clearview (83/100). Intermedia Contact Center offers users more features (5) than Clearview (3). There is a clear winner in this case and it is Intermedia Contact Center!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Telax Hosted Call Center Vs. VALICOM
Telax Hosted Call Center: Telax Hosted Call Center, provides the capabilities to create a world-class customer care and service desk operation. By leveraging cloud computing, Telax delivers an advanced contact center solution with more functionality than traditional hardware at a fraction of the cost.
Telax clients get a customizable, easy-to-use solution that includes r...
VALICOM: Valicom’s business is to deliver expertise and excellence in telecom expense management. We can provide your company with completely outsourced telecom audit services, or work in collaboration with existing telecom teams and functions through our web-based Clearview platform. We want to work with you, get to know your company, and discover what sol...
Who is more expensive? Intermedia Contact Center or Clearview?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Intermedia Contact Center and Clearview.
Intermedia Contact Center price starts at $35 per user/month , On a scale between 1 to 10 Telax Hosted Call Center is rated 2, which is much lower than the average cost of Call Center software. Clearview price starts at $29 per user/month , When comparing Clearview to its competitors, the software is rated 4 - lower than the average Call Center software cost.
Bottom line: Clearview is more expensive than Intermedia Contact Center.
Which software includes more/better features?
We've compared Intermedia Contact Center Vs. Clearview based on some of the most important and required Call Center features.
Intermedia Contact Center: CRM with Call Center, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center, Real Time Reporting.
Clearview: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Intermedia Contact Center is best for medium size enterprises that are looking for a way to improve their contact center. and Clearview's target customer size include: Small, medium and large size businesses.