Compare Intermedia Contact Center and Enghouse Interactive - Dec 2022

Shlomi LaviShlomi Lavi / Dec 14, 2022

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Bottom Line: Which is Better - Intermedia Contact Center or Enghouse Interactive?

Enghouse Interactive is more expensive to implement (TCO) than Intermedia Contact Center, and Intermedia Contact Center is rated higher (89/100) than Enghouse Interactive (84/100). Both tools offer the same amount of features.

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Telax Hosted Call Center Vs. Enghouse Interactive

Telax Hosted Call Center: Telax Hosted Call Center, provides the capabilities to create a world-class customer care and service desk operation. By leveraging cloud computing, Telax delivers an advanced contact center solution with more functionality than traditional hardware at a fraction of the cost. Telax clients get a customizable, easy-to-use solution that includes r...

Enghouse Interactive: Enghouse Interactive (pronounced Enj-house) is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ENGH.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists...

Who is more expensive? Intermedia Contact Center or Enghouse Interactive Contact Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Intermedia Contact Center and Enghouse Interactive Contact Center.

Intermedia Contact Center price starts at $35 per user/month , On a scale between 1 to 10 Telax Hosted Call Center is rated 2, which is much lower than the average cost of Call Center software. Enghouse Interactive Contact Center price starts at $75 per user/month , When comparing Enghouse Interactive Contact Center to its competitors, the software is rated 6 - similar to the average Call Center software cost.

Bottom line: Enghouse Interactive Contact Center is more expensive than Intermedia Contact Center.

Which software includes more/better features?

We've compared Intermedia Contact Center Vs. Enghouse Interactive based on some of the most important and required Call Center features.

Intermedia Contact Center: CRM with Call Center, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center, Real Time Reporting.

Enghouse Interactive Contact Center: Chat, Blended Call Center, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center.

Target customer size

Intermedia Contact Center is best for medium size enterprises that are looking for a way to improve their contact center. The general customers of Enghouse Interactive Contact Center are those engaging in the small (with about 10 – 100 employees) to medium-sized (with about 100 – 1,000 employees) businesses and even large enterprises that utilizes the harness the services from the sectors of IT, data hosting, processing and related information services, mainly with call center and its management.

Intermedia Contact Center

ITQlick rating
(4/5)

starts at $35 per user/month

Intermedia is a web-based contact center software that can offer users a cost effective and flexible customer service. It can reduce the costs and headaches of implementation, support and management of complex ...

Categories: Automatic Call Distribution (ACD), Call Monitoring, Call Recording, Conference Calling.

Enghouse Interactive

ITQlick rating
(4.8/5)

starts at $75 per user/month

Enghouse Interactive Contact Center is a call center software offering users with multi-channel contact management, operator attendant console, interactive voice response/IVR, quality assessment and call record...

Categories: Data Analysis Tools, Auto Dialer / Predictive Dialer, Call Monitoring, Call Recording, IVR.

Compare specifications

Compare features

Intermedia Contact Center: 5 Features

CRM with Call Center
Inbound Call Center
IVR (Interactive Voice Response)
Outbound Call Center
Real Time Reporting

Enghouse Interactive Contact Center: 5 Features

Chat
Blended Call Center
Inbound Call Center
IVR (Interactive Voice Response)
Outbound Call Center
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Intermed...
ITQlick rating
4/5
Score
89/100
Pricing
2/10
License pricing
$35 per user/month
Functionality
13
Compare
Enghouse...
ITQlick rating
4.8/5
Score
84/100
Pricing
6/10
License pricing
$75 per user/month
Functionality
15
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.