Compare Intermedia Contact Center and Talkdesk - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Intermedia Contact Center or Talkdesk?

Talkdesk is more expensive to implement (TCO) than Intermedia Contact Center, and Intermedia Contact Center is rated higher (89/100) than Talkdesk (88/100). Intermedia Contact Center offers users more features (5) than Talkdesk (0). There is a clear winner in this case and it is Intermedia Contact Center!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Telax Hosted Call Center Vs. Talkdesk

Telax Hosted Call Center: Telax Hosted Call Center, provides the capabilities to create a world-class customer care and service desk operation. By leveraging cloud computing, Telax delivers an advanced contact center solution with more functionality than traditional hardware at a fraction of the cost. Telax clients get a customizable, easy-to-use solution that includes r...

Talkdesk: Talkdesk is the world's leading browser-based call center software. Our easy-to-use out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs. Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outd...

Who is more expensive? Intermedia Contact Center or Talkdesk?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Intermedia Contact Center and Talkdesk.

Intermedia Contact Center price starts at $35 per user/month , On a scale between 1 to 10 Telax Hosted Call Center is rated 2, which is much lower than the average cost of Call Center software. Talkdesk price starts at $75 per user/month , When comparing Talkdesk to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: Talkdesk is more expensive than Intermedia Contact Center.

Which software includes more/better features?

We've compared Intermedia Contact Center Vs. Talkdesk based on some of the most important and required Call Center features.

Intermedia Contact Center: CRM with Call Center, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center, Real Time Reporting.

Talkdesk: We are still working to collect the list of features for Talkdesk.

Target customer size

Intermedia Contact Center is best for medium size enterprises that are looking for a way to improve their contact center. and Talkdesk's target customer size include: SMBs.