Compare Tele-Support HelpDesk vs AffinityLive Sync

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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Tele-Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
83/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
$395 per license
Hosting
On premise
Functionality score
12
Fit small business
Fit medium business
Fit large business
Software review
AffinityLive
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
86/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.2/10
License pricing license pricing (if provided by the software vendor)
$39 per month
Hosting
Cloud
Functionality score
9
Fit small business
Fit medium business
Fit large business
Software review
Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$15 per user/month
Hosting
On premise and Cloud
Functionality score
39
Fit small business
Fit medium business
Fit large business
Software review
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Hosting
On premise and Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review
FuseDesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.4/10
License pricing license pricing (if provided by the software vendor)
$97 per user/month
Hosting
NA
Functionality score
7
Fit small business
Fit medium business
Fit large business
Software review

Tele-Support HelpDesk Vs. AffinityLive Sync: Which is better?

Shlomi Lavi / Aug 25, 2020

Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

Resource Dynamics, Inc.: Resource Dynamics, Inc., has been serving its current market segment since 1992, and has been a leader in creating productivity enhancements for sales automation, contact management, customer service, and helpdesk applications. We are solely dedicated to publishing, enhancing, and supporting Tele-Support HelpDesk, our flagship product, as a powerful yet cost effective solution for small to medium sized businesses.

AffinityLive: AffinityLive was initially developed as internal system for a fast growing professional service, which was struggling to manage sales, projects, service and billing. Find out how, by working with professional service businesses all over the world, our team has refined AffinityLive to deliver solutions to intractable business challenges.

Pricing/cost comparison

The real cost of Help Desk software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for Tele-Support HelpDesk TCO and AffinityLive Sync total cost to help with the total cost of ownership calculation.

Tele-Support HelpDesk price Starting from $395 per license , on a scale between 1 to 10 Tele-Support HelpDesk is rated 2, which is much lower than the average cost of Help Desk software. AffinityLive Sync price Starting from $39 per month , when comparing AffinityLive Sync to their competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Tele-Support HelpDesk cost is around the same cost of AffinityLive Sync.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Tele-Support HelpDesk Vs. AffinityLive Sync based on some of the most important and required Help Desk features.
Tele-Support HelpDesk: We are still working to collect the list of features of Tele-Support HelpDesk. .
AffinityLive Sync list of features include the following: Data Import/Export, Basic Reports, Online Customer Support, .

Target customer size

The typical customers who benefit from this software are those belonging to small to medium-sized business as well as large enterprises that make use of Voice over IP (VoIP) phone systems, hosting and related services, mainly in the field of Help Desk Management. Main customer base of the software comes from small and medium businesses.

Tele-Support HelpDesk

ITQlick rating
(3.4/5)

Starting from $395 per license

The Tele-Support HelpDesk is an on-premise system for Help Desk Management. The suite of services offers inquiry tracking, call forwarding, escalation and task management. It has reporting functions which helps...

Categories: Billing & Invoicing, Feedback Management, Help Desk, Online Community, Self-Service Portal.

AffinityLive Sync

ITQlick rating
(4.7/5)

Starting from $39 per month

Accelo, which was previously known as AffinityLive Sync, is a cloud-based customer relationship management system. The software is designed for use in businesses of all sizes starting from small-sized businesse...

Categories: CRM, Help Desk, Online CRM, Time and Attendance, Professional Services Automation.

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Compare specifications

Tele-Support HelpDesk Specifications

Name: Tele-Support HelpDesk
Company: Resource Dynamics, Inc.
Address P.O.Box 76299 St. Petersburg, FL 33734 901 34 th Ave N St Petersburg, FL 33704
Website:http://www.resource-dynamics.com/
Platforms: Desktop, Cloud

Compare features

Tele-Support HelpDesk: 0 Features

We are working to collect the list of features

AffinityLive Sync: 3 Features

Data Import/Export
Basic Reports
Online Customer Support