Shlomi Lavi /
Jun 21, 2022
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Bottom Line: Which is Better - Tele-Support HelpDesk or FocalScope?
Tele-Support HelpDesk is more expensive to implement (TCO) than FocalScope, and FocalScope is rated higher (84/100) than Tele-Support HelpDesk (83/100).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Resource Dynamics, Inc. Vs. FocalScope Ltd
Resource Dynamics, Inc.: Resource Dynamics, Inc., has been serving its current market segment since 1992, and has been a leader in creating productivity enhancements for sales automation, contact management, customer service, and helpdesk applications.
We are solely dedicated to publishing, enhancing, and supporting Tele-Support HelpDesk, our flagship product, as a power...
FocalScope Ltd: FocalScope was established in 2005 and has since become synonymous with excellence in the customer support and business communications sectors. Specializing in software development, we set out to create a help desk system that could withstand the demands of 21st-century customer service. Our global offices currently include the following locations:...
Who is more expensive? Tele-Support HelpDesk or FocalScope?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Tele-Support HelpDesk and FocalScope.
Tele-Support HelpDesk price starts at $395 per license , On a scale between 1 to 10 Tele-Support HelpDesk is rated 2, which is much lower than the average cost of Help Desk software. FocalScope price starts at $9 per agent/month , When comparing FocalScope to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Tele-Support HelpDesk cost is around the same cost of FocalScope.
Which software includes more/better features?
We've compared Tele-Support HelpDesk Vs. FocalScope based on some of the most important and required Help Desk features.
Tele-Support HelpDesk: We are still working to collect the list of features for Tele-Support HelpDesk.
FocalScope: We are still working to collect the list of features for FocalScope.
Target customer size
The typical customers who benefit from this software are those belonging to small to medium-sized business as well as large enterprises that make use of Voice over IP (VoIP) phone systems, hosting and related services, mainly in the field of Help Desk Management. and FocalScope's target customer size include: Small, medium and large size businesses.