Shlomi Lavi /
Jun 21, 2022
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Bottom Line: Which is Better - Tele-Support HelpDesk or LANDesk Service Desk?
LANDesk Service Desk is more expensive to implement (TCO) than Tele-Support HelpDesk, and Tele-Support HelpDesk is rated higher (83/100) than LANDesk Service Desk (79/100). LANDesk Service Desk offers users more features (8) than Tele-Support HelpDesk (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Resource Dynamics, Inc. Vs. Landesk
Resource Dynamics, Inc.: Resource Dynamics, Inc., has been serving its current market segment since 1992, and has been a leader in creating productivity enhancements for sales automation, contact management, customer service, and helpdesk applications.
We are solely dedicated to publishing, enhancing, and supporting Tele-Support HelpDesk, our flagship product, as a power...
Landesk: Customers worldwide use LANDesk solutions to maximize user productivity while reducing the associated IT complexities, risks and costs to the business. Research firms such as Gartner and Forrester consistently rank LANDesk as an industry leader. In fact, LANDesk is the only vendor to rank simultaneously in the following three Gartner Inc. Magic Qua...
Who is more expensive? Tele-Support HelpDesk or LANDesk Service Desk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Tele-Support HelpDesk and LANDesk Service Desk.
Tele-Support HelpDesk price starts at $395 per license , On a scale between 1 to 10 Tele-Support HelpDesk is rated 2, which is much lower than the average cost of Help Desk software. LANDesk Service Desk price starts at $50 per year , When comparing LANDesk Service Desk to its competitors, the software is rated 8 - higher than the average Help Desk software cost.
Bottom line: LANDesk Service Desk is more expensive than Tele-Support HelpDesk.
Which software includes more/better features?
We've compared Tele-Support HelpDesk Vs. LANDesk Service Desk based on some of the most important and required Help Desk features.
Tele-Support HelpDesk: We are still working to collect the list of features for Tele-Support HelpDesk.
LANDesk Service Desk: Asset Management, Billing and Invoicing, ITIL Compliant, Knowledge Base/FAQ, Mobile Integration.
Target customer size
The typical customers who benefit from this software are those belonging to small to medium-sized business as well as large enterprises that make use of Voice over IP (VoIP) phone systems, hosting and related services, mainly in the field of Help Desk Management. and LANDesk Service Desk's target customer size include: Small, medium and large size businesses.