Shlomi Lavi / Jun 21, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
OTRS is more expensive to implement (TCO) than Tele-Support HelpDesk, and OTRS is rated higher (84/100) than Tele-Support HelpDesk (83/100). OTRS offers users more features (3) than Tele-Support HelpDesk (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Resource Dynamics, Inc.: Resource Dynamics, Inc., has been serving its current market segment since 1992, and has been a leader in creating productivity enhancements for sales automation, contact management, customer service, and helpdesk applications. We are solely dedicated to publishing, enhancing, and supporting Tele-Support HelpDesk, our flagship product, as a power...
otrs.org: The OTRS Group offers Consulting, Software Development and Support for implementation, customization and operation of OTRS Help Desk software and OTRS IT Service Management software in an "OTRS Best Practice Edition" on premise or in a software-as-a-sevice solution called "Managed OTRS".
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Tele-Support HelpDesk and OTRS.
Tele-Support HelpDesk price starts at $395 per license , On a scale between 1 to 10 Tele-Support HelpDesk is rated 2, which is much lower than the average cost of Help Desk software. OTRS price starts at $10 per agent/month , When comparing OTRS to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: OTRS is more expensive than Tele-Support HelpDesk.
We've compared Tele-Support HelpDesk Vs. OTRS based on some of the most important and required Help Desk features.
Tele-Support HelpDesk: We are still working to collect the list of features for Tele-Support HelpDesk.
OTRS: Data Import/Export, Basic Reports, Online Customer Support.
The typical customers who benefit from this software are those belonging to small to medium-sized business as well as large enterprises that make use of Voice over IP (VoIP) phone systems, hosting and related services, mainly in the field of Help Desk Management. and OTRS's target customer size include: Small businesses and start ups.
starts at $395 per license
The Tele-Support HelpDesk is an on-premise system for Help Desk Management. The suite of services offers inquiry tracking, call forwarding, escalation and task management. It has reporting functions which helps...
Compare Pricing| ITQlick Score: | 83/100 |
|---|---|
| ITQlick Rating: |
|
| Pricing: | 2/10 - low cost |
| Category: | Help Desk -> Tele-Support HelpDesk review |
| Company: | Resource Dynamics, Inc. |
| Pricing: | starts at $395 per license |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Cloud |
| Links: | Tele-Support HelpDesk review, Tele-Support HelpDesk pricing, Tele-Support HelpDesk alternatives |
| ITQlick Score: | 84/100 |
|---|---|
| ITQlick Rating: |
|
| Pricing: | 4/10 - average cost |
| Category: | Help Desk -> OTRS review |
| Company: | otrs.org |
| Pricing: | starts at $10 per agent/month |
| Typical customers: | Small businesses and start ups |
| Platforms: | Desktop |
| Links: | OTRS review, OTRS pricing, OTRS alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.