Shlomi Lavi /
Jun 21, 2022
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Bottom Line: Which is Better - Tele-Support HelpDesk or SysAid?
SysAid is more expensive to implement (TCO) than Tele-Support HelpDesk, and Tele-Support HelpDesk is rated higher (83/100) than SysAid (79/100). SysAid offers users more features (9) than Tele-Support HelpDesk (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Resource Dynamics, Inc. Vs. SysAid Technologies Ltd.
Resource Dynamics, Inc.: Resource Dynamics, Inc., has been serving its current market segment since 1992, and has been a leader in creating productivity enhancements for sales automation, contact management, customer service, and helpdesk applications.
We are solely dedicated to publishing, enhancing, and supporting Tele-Support HelpDesk, our flagship product, as a power...
SysAid Technologies Ltd.: SysAid Technologies, formerly Ilient, is a leading global provider of IT Service Management (ITSM) software. nnSysAid was founded in 2002 by Israel Lifshitz, with a vision to provide simple, cutting-edge, and cost-effective software tools for service excellence. SysAid is ideal for organizations who want to manage, monitor, and track all their IT...
Who is more expensive? Tele-Support HelpDesk or SysAid?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Tele-Support HelpDesk and SysAid.
Tele-Support HelpDesk price starts at $395 per license , On a scale between 1 to 10 Tele-Support HelpDesk is rated 2, which is much lower than the average cost of Help Desk software. SysAid price starts at $1,211 per year , When comparing SysAid to its competitors, the software is rated 6 - similar to the average Help Desk software cost.
Bottom line: SysAid is more expensive than Tele-Support HelpDesk.
Which software includes more/better features?
We've compared Tele-Support HelpDesk Vs. SysAid based on some of the most important and required Help Desk features.
Tele-Support HelpDesk: We are still working to collect the list of features for Tele-Support HelpDesk.
SysAid: Asset Management, Customer Survey, Email Integration, Knowledge Base/FAQ, Mobile Integration.
Target customer size
The typical customers who benefit from this software are those belonging to small to medium-sized business as well as large enterprises that make use of Voice over IP (VoIP) phone systems, hosting and related services, mainly in the field of Help Desk Management. SysAid was originally intended for IT practitioners.