Tele-Support HelpDesk Vs TeamSupport (Aug 2020)
Compare Pricing
Shlomi Lavi / Aug 25, 2020
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TeamSupport
starts at $50 per user/month
TeamSupport is a cloud-based customer service and help-desk solution which is designed for business to business. Some of its primary features include omnichannel support, task management, and SLA management.
PriceDemoCompare specifications
Tele-Support HelpDesk Specifications
| ITQlick Score: | 83/100 |
|---|---|
| ITQlick Rating: | (3.4/5) |
| Pricing: | 2/10 - low cost |
| Category: | Help Desk -> Tele-Support HelpDesk |
| Company: | Resource Dynamics, Inc. |
| Pricing: | starts at $395 per license |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Cloud |
| Links: | Tele-Support HelpDesk review, Tele-Support HelpDesk pricing, Tele-Support HelpDesk alternatives |
TeamSupport Specifications
| ITQlick Score: | 87/100 |
|---|---|
| ITQlick Rating: | (4.5/5) |
| Pricing: | 2/10 - low cost |
| Category: | Help Desk -> TeamSupport |
| Company: | TeamSupport |
| Pricing: | starts at $50 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop |
| Links: | TeamSupport review, TeamSupport pricing, TeamSupport alternatives |
Compare features
Tele-Support HelpDesk: 0 Features
TeamSupport: 15 Features
Bottom Line: Which is Better - Tele-Support HelpDesk or TeamSupport?
Tele-Support HelpDesk is more expensive to implement (TCO - Total Cost of Ownership) than TeamSupport, TeamSupport is rated higher (87/100) than Tele-Support HelpDesk (83/100). TeamSupport offers more features (15) to their users than Tele-Support HelpDesk (0). There is a clear winner in this case and it is TeamSupport!
Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:
How Resource Dynamics, Inc. compares with TeamSupport?
Resource Dynamics, Inc.: Resource Dynamics, Inc., has been serving its current market segment since 1992, and has been a leader in creating productivity enhancements for sales automation, contact management, customer service, and helpdesk applications. We are solely dedicated to publishing, enhancing, and supporting Tele-Support HelpDesk, our flagship product, as a power...
TeamSupport: We created our customer support software because as veterans of the technology industry, we know your pain. It wasn’t so long ago that we were working inside high tech and software companies as CEO, software developers, and customer support and Help Desk professionals. In the course of doing our jobs over many years, we watched in frustration as...
Who's more expensive? Tele-Support HelpDesk or TeamSupport?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Tele-Support HelpDesk and TeamSupport.
Tele-Support HelpDesk price starts at $395 per license , on a scale between 1 to 10 Tele-Support HelpDesk is rated 2, which is much lower than the average cost of Help Desk software. TeamSupport price starts at $50 per user/month , when comparing TeamSupport to their competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Tele-Support HelpDesk cost is around the same cost of TeamSupport.
Which software includes more/better features?
As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Tele-Support HelpDesk Vs. TeamSupport based on some of the most important and required Help Desk features. Tele-Support HelpDesk: We are still working to collect the list of features for Tele-Support HelpDesk. TeamSupport: Asset Management, Contract Management, Email Integration, Knowledge Base/FAQ, Multi-Site Support.
Target customer size
The typical customers who benefit from this software are those belonging to small to medium-sized business as well as large enterprises that make use of Voice over IP (VoIP) phone systems, hosting and related services, mainly in the field of Help Desk Management. This program is aimed at the companies that know their product, but are still eager to please those their clients.
Author
Shlomi Lavi
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.