Shlomi Lavi /
Sep 28, 2023
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Bottom Line: Which is Better - Tele-Support HelpDesk or Zendesk?
Tele-Support HelpDesk is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than Tele-Support HelpDesk (83/100). Zendesk offers users more features (23) than Tele-Support HelpDesk (0). There is a clear winner in this case and it is Zendesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Resource Dynamics, Inc. Vs. Zendesk
Resource Dynamics, Inc.: Resource Dynamics, Inc., has been serving its current market segment since 1992, and has been a leader in creating productivity enhancements for sales automation, contact management, customer service, and helpdesk applications.
We are solely dedicated to publishing, enhancing, and supporting Tele-Support HelpDesk, our flagship product, as a power...
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Who is more expensive? Tele-Support HelpDesk or Zendesk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Tele-Support HelpDesk and Zendesk.
Tele-Support HelpDesk price starts at $395 per license , On a scale between 1 to 10 Tele-Support HelpDesk is rated 2, which is much lower than the average cost of Help Desk software. Zendesk price starts at $49 per agent/month , When comparing Zendesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Tele-Support HelpDesk cost is around the same cost of Zendesk.
Which software includes more/better features?
We've compared Tele-Support HelpDesk Vs. Zendesk based on some of the most important and required Help Desk features.
Tele-Support HelpDesk: We are still working to collect the list of features for Tele-Support HelpDesk.
Zendesk: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows.
Target customer size
The typical customers who benefit from this software are those belonging to small to medium-sized business as well as large enterprises that make use of Voice over IP (VoIP) phone systems, hosting and related services, mainly in the field of Help Desk Management. Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process.