Compare Telzio and SolarWinds Service Desk - Jan 2023

Shlomi LaviShlomi Lavi / Jan 27, 2023

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Bottom Line: Which is Better - Telzio or SolarWinds Service Desk?

SolarWinds Service Desk is more expensive to implement (TCO) than Telzio, and SolarWinds Service Desk is rated higher (94/100) than Telzio (80/100). SolarWinds Service Desk offers users more features (18) than Telzio (5).

Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Telzio Inc. Vs. Samanage

Telzio Inc.: Telzio is the best way to get reliable and robust telephone communications in the cloud. We build forward-thinking solutions and handle billions of calls for leading companies around the world.

Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...

Who is more expensive? Telzio or SolarWinds?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Telzio and SolarWinds.

Telzio price starts at $50 per month , On a scale between 1 to 10 Telzio is rated 2, which is much lower than the average cost of VoIP software. SolarWinds price starts at $19 per technician/month , When comparing SolarWinds to its competitors, the software is rated 4 - lower than the average VoIP software cost.

Bottom line: SolarWinds is more expensive than Telzio.

Which software includes more/better features?

We've compared Telzio Vs. SolarWinds Service Desk based on some of the most important and required VoIP features.

Telzio: Call Center, Data integration, Voice & Data Integration, Telephony, VoIP.

SolarWinds: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.

Target customer size

Small (with 10 to 200 employees) or medium-sized businesses (200 to 1,000 employees) are the typical users of Telzio. SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations.

Telzio

ITQlick rating
(5/5)

starts at $50 per month

Telzio offers users with comprehensive phone systems that will work with any type of business. This cloud-based system ensures that every call the user will make will be a good call.

Categories: Business Phone Systems, Call Monitoring, Cloud PBX, SIP Clients.

SolarWinds Service Desk

ITQlick rating
(5/5)

starts at $19 per technician/month

SolarWinds Help-desk is cloud-based help-desk and customer service solution designed for businesses of any size. The solution features include change management, IT asset management and incident management and ...

Categories: Billing & Invoicing, Document Management, Banking CRM, Customer Loyalty, Feedback Management.

Compare specifications

Compare features

Telzio: 5 Features

Call Center
Data integration
Voice & Data Integration
Telephony
VoIP

SolarWinds: 18 Features

Asset Management
Billing and Invoicing
Change Management
Contract Management
Customer Survey
Email Integration
Incident / Request Management
ITIL Compliant
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Mobile Integration
Multi-Site Support
Remote Control Access
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Telzio
ITQlick rating
5/5
Score
80/100
Pricing
2/10
License pricing
$50 per month
Functionality
13
Review
Compare
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
RingCent...
ITQlick rating
4.2/5
Score
93/100
Pricing
4.2/10
License pricing
$19.99 per user/month
Functionality
34
jive com...
ITQlick rating
4.6/5
Score
93/100
Pricing
2.8/10
License pricing
$18.95 per user/month
Functionality
7
Nextiva ...
ITQlick rating
4.2/5
Score
93/100
Pricing
3.2/10
License pricing
$11.95 per user/month
Functionality
27

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.