Compare Tenfold Sales Dialer and 8x8 Contact Center - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Tenfold Sales Dialer or 8x8 Contact Center?

Tenfold Sales Dialer is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than Tenfold Sales Dialer (77/100). 8x8 Contact Center offers users more features (14) than Tenfold Sales Dialer (5). There is a clear winner in this case and it is 8x8 Contact Center!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

TENFOLD Vs. 8x8, INC

TENFOLD: Tenfold allows me to focus on the conversation by managing the data inflow into SFDC with on-screen call management including call disposition, note taking, @mention co-workers and ability to create new Leads and Contacts.

8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...

Who is more expensive? Tenfold Sales Dialer or 8x8 Contact Center?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Tenfold Sales Dialer and 8x8 Contact Center.

Tenfold Sales Dialer price starts at $20 per user/month , On a scale between 1 to 10 Tenfold Sales Dialer is rated 8, which is higher than the average cost of CRM software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: Tenfold Sales Dialer is more expensive than 8x8 Contact Center.

Which software includes more/better features?

We've compared Tenfold Sales Dialer Vs. 8x8 Contact Center based on some of the most important and required CRM features.

Tenfold Sales Dialer: Customer Database, Customer Experience Management, Blended Call Center, CRM with Call Center, Call Center.

8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.

Target customer size

The major customers of the Tenfold Sales Dialer are entrepreneurs who have small (typically has 10 to 100 employees) and/or medium-sized (typically has 100 to 1,000 employees) businesses and are enjoying the technology-related benefits they obtained from IT, data and web hosting and information related services, mainly with contact center management. 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.