Shlomi Lavi /
Oct 07, 2022
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Bottom Line: Which is Better - ThinkingPhones or Five9 Cloud Contact Center?
Five9 Cloud Contact Center is more expensive to implement (TCO) than ThinkingPhones, and Five9 Cloud Contact Center is rated higher (89/100) than ThinkingPhones (80/100). Five9 Cloud Contact Center offers users more features (5) than ThinkingPhones (0).
Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Thinking Phone Networks, Inc. Vs. Five9
Thinking Phone Networks, Inc.: Our mission is to make your communication systems work for you and provide apps that both you and your staff will love. We seamlessly unify all of your business voice, text, and conferencing services on a single award-winning cloud platform, connect them to your other cloud applications, and then deliver intelligent, mobile-ready apps to your staff...
Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.
Who is more expensive? ThinkingPhones or Five9 Cloud Contact Center?
The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ThinkingPhones and Five9 Cloud Contact Center.
ThinkingPhones price starts at $15 per user/month , On a scale between 1 to 10 ThinkingPhones is rated 8, which is higher than the average cost of VoIP software. Five9 Cloud Contact Center price starts at $100 per feature/month , When comparing Five9 Cloud Contact Center to its competitors, the software is rated 10 - much higher than the average VoIP software cost.
Bottom line: Five9 Cloud Contact Center is more expensive than ThinkingPhones.
Which software includes more/better features?
We've compared ThinkingPhones Vs. Five9 Cloud Contact Center based on some of the most important and required VoIP features.
ThinkingPhones: We are still working to collect the list of features for ThinkingPhones.
Five9 Cloud Contact Center: Chat, Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center.
Target customer size
Customers of the software include small and medium businesses as well as large enterprises. The common customers of Five9 Cloud Contact Center are entrepreneurs operating small (with 10 – 100 employees) to medium-sized (with 100 to 1,000 employees) and even large enterprises that make use of the services offered by the industry of IT, data hosting and other related information services, particularly in the field of VoIP, business phone systems and contact centers.