Shlomi Lavi /
Dec 11, 2022
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Bottom Line: Which is Better - ThinkingPhones or SolarWinds Service Desk?
ThinkingPhones is more expensive to implement (TCO) than SolarWinds Service Desk, and SolarWinds Service Desk is rated higher (94/100) than ThinkingPhones (80/100). SolarWinds Service Desk offers users more features (18) than ThinkingPhones (0). There is a clear winner in this case and it is SolarWinds Service Desk!
Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Thinking Phone Networks, Inc. Vs. Samanage
Thinking Phone Networks, Inc.: Our mission is to make your communication systems work for you and provide apps that both you and your staff will love. We seamlessly unify all of your business voice, text, and conferencing services on a single award-winning cloud platform, connect them to your other cloud applications, and then deliver intelligent, mobile-ready apps to your staff...
Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...
Who is more expensive? ThinkingPhones or SolarWinds?
The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ThinkingPhones and SolarWinds.
ThinkingPhones price starts at $15 per user/month , On a scale between 1 to 10 ThinkingPhones is rated 8, which is higher than the average cost of VoIP software. SolarWinds price starts at $19 per technician/month , When comparing SolarWinds to its competitors, the software is rated 4 - lower than the average VoIP software cost.
Bottom line: ThinkingPhones is more expensive than SolarWinds.
Which software includes more/better features?
We've compared ThinkingPhones Vs. SolarWinds Service Desk based on some of the most important and required VoIP features.
ThinkingPhones: We are still working to collect the list of features for ThinkingPhones.
SolarWinds: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.
Target customer size
Customers of the software include small and medium businesses as well as large enterprises. SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations.