Compare Tidio Chat and BirdEye - Mar 2022

Shlomi LaviShlomi Lavi / Mar 07, 2022

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Bottom Line: Which is Better - Tidio Chat or BirdEye?

BirdEye is more expensive to implement (TCO) than Tidio Chat, and BirdEye is rated higher (89/100) than Tidio Chat (79/100). BirdEye offers users more features (7) than Tidio Chat (0).

Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Tidio Ltd. Vs. BirdEye

Tidio Ltd.: Tidio Ltd. was established in 2013. Our primary focus is on the creation and development of SaaS (Software as a Service). Our current portfolio consists of 3 positions: Tidio Elements (a website editing tool), Tidio Chat (a Live Chat solution) and Tidio Live (a Marketing Automation resource). Our company is registered in London, Great Britain wh...

BirdEye: Monitor reviews, social channels, and surveys in one place. Solve problems before they become problems. Promote authentic reviews across the web to reach more prospective customers and drive more traffic. Dive beneath feedback with Natural Language Processing (NLP) insights to uncover root cause driving customer sentiment, and make improvements whe...

Who is more expensive? Tidio Chat or BirdEye?

The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Tidio Chat and BirdEye.

Tidio Chat price starts at $15 per month , On a scale between 1 to 10 Tidio Chat Software is rated 2, which is much lower than the average cost of Chat software. BirdEye price starts at $3,000 per year , When comparing BirdEye to its competitors, the software is rated 8 - higher than the average Chat software cost.

Bottom line: BirdEye is more expensive than Tidio Chat.

Which software includes more/better features?

We've compared Tidio Chat Vs. BirdEye based on some of the most important and required Chat features.

Tidio Chat: We are still working to collect the list of features for Tidio Chat.

BirdEye: Dashboard, Customer Success, Campaign Management, Social Media, Sentiment Analysis.

Target customer size

Tidio Chat's typical customers include: SMBs, and BirdEye's target customer size include: Small, medium and large size businesses.



Tidio Chat

ITQlick rating
(3.2/5)

starts at $15 per month

Tidio Chat Software is a leading cloud-based Chat software, it is designed to support small and medium size business. Tidio Chat Software received a rating of 3.2 from ITQlick team. The software cost is conside...

Categories: Mobile, CRM, Banking CRM, Casino CRM.

BirdEye

ITQlick rating
(4.8/5)

starts at $3,000 per year

Birdeye is a cloud-based reputation management software that is designed to assist businesses in converting their customers into an influential marketing engine.

Categories: Dashboards & KPIs, Customer Loyalty, Employee Performance Management, Campaign Management, Social Media.

Compare specifications

Compare features

Tidio Chat: 0 Features

We are working to collect the list of features

BirdEye: 7 Features

Dashboard
Customer Success
Campaign Management
Social Media
Sentiment Analysis
Social Media Metrics
Reputation Management
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Tidio Ch...
ITQlick rating
3.2/5
Score
79/100
Pricing
3/10
License pricing
$15 per month
Functionality
20
Compare
BirdEye
ITQlick rating
4.8/5
Score
89/100
Pricing
8/10
License pricing
$3,000 per year
Functionality
15
Olark
ITQlick rating
4.6/5
Score
91/100
Pricing
2.4/10
License pricing
$29 per seat/month
Functionality
5
Review
Pure Cha...
ITQlick rating
4.6/5
Score
90/100
Pricing
2.8/10
License pricing
$39 per month
Functionality
5
Chatra
ITQlick rating
4.8/5
Score
90/100
Pricing
3/10
License pricing
$17 per agent/month
Functionality
14
Review

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.