Shlomi Lavi /
Mar 08, 2022
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Bottom Line: Which is Better - Tigerlily or Customer Thermometer?
Customer Thermometer is more expensive to implement (TCO) than Tigerlily, and Customer Thermometer is rated higher (97/100) than Tigerlily (51/100). Customer Thermometer offers users more features (7) than Tigerlily (3).
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Tigerlily Vs. Customer Thermometer
Tigerlily: A social marketing platform used by more than 80 iconic brands across more than 60 countries. We help fortune 1000 companies managing and optimizing their social strategies with a collaborative, scalable and performance-driven enterprise software featured in Mashable, The Financial Times and Techcrunch. Each social application is designed with care...
Customer Thermometer: Before starting Customer Thermometer, we ran our own marketing agencies. Between us, we had over 100 clients; most were Fortune 500 and FTSE 350 companies.
We experienced the same problem. Once you get beyond about 20 staff it is impossible to handle the customers yourself. And that’s a really good thing.
You need to go and hire bright, enthu...
Who is more expensive? Tigerlily or Customer Thermometer?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Tigerlily and Customer Thermometer.
Tigerlily price starts at $315 per user/month , On a scale between 1 to 10 Tigerlily is rated 4, which is lower than the average cost of Customer Service software. Customer Thermometer price starts at $29 per month , When comparing Customer Thermometer to its competitors, the software is rated 4 - lower than the average Customer Service software cost.
Bottom line: Tigerlily cost is around the same cost of Customer Thermometer.
Which software includes more/better features?
We've compared Tigerlily Vs. Customer Thermometer based on some of the most important and required Customer Service features.
Tigerlily: Data Import/Export, Basic Reports, Online Customer Support.
Customer Thermometer: Contact Management, Customer Database, Customer Service, Customer Support Tracking, Sales Reports.
Target customer size
Customers of the software include businesses of all sizes. Customer Thermometer is ideal for different companies, big or small.