Shlomi Lavi /
Sep 28, 2023
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Bottom Line: Which is Better - Tipalti or Zendesk?
Zendesk is more expensive to implement (TCO) than Tipalti, and Zendesk is rated higher (92/100) than Tipalti (80/100). Zendesk offers users more features (23) than Tipalti (10). There is a clear winner in this case and it is Zendesk!
Looking for the right Billing & Invoicing solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Tipalti Vs. Zendesk
Tipalti: Tipalti’s SaaS streamlines and automates the way companies make payments to the masses. Tipalti is a comprehensive solution that addresses all phases of pay-out from payee registration and payment method selection to funds disbursement, while keeping the payer in full tax and regulatory compliance.
--Tipalti covers every country in the world; pa...
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Who is more expensive? Tipalti or Zendesk?
The real total cost of ownership (TCO) of Billing & Invoicing software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Tipalti and Zendesk.
Tipalti price starts at $149 per month , On a scale between 1 to 10 Tipalti is rated 2, which is much lower than the average cost of Billing & Invoicing software. Zendesk price starts at $49 per agent/month , When comparing Zendesk to its competitors, the software is rated 2 - much lower than the average Billing & Invoicing software cost.
Bottom line: Tipalti cost is around the same cost of Zendesk.
Which software includes more/better features?
We've compared Tipalti Vs. Zendesk based on some of the most important and required Billing & Invoicing features.
Tipalti: Basic Reports, Custom UI, Dashboard, Email alerts, Accounts Payable, Billing & Invoicing, Purchase Orders, Core Accounting.
Zendesk: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows.
Target customer size
The software is a viable product for businesses of all sizes and a variety of types. Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process.