Compare Tipalti and Zendesk - Sep 2023

Shlomi LaviShlomi Lavi / Sep 28, 2023

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - Tipalti or Zendesk?

Zendesk is more expensive to implement (TCO) than Tipalti, and Zendesk is rated higher (92/100) than Tipalti (80/100). Zendesk offers users more features (23) than Tipalti (10). There is a clear winner in this case and it is Zendesk!

Looking for the right Billing & Invoicing solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Tipalti Vs. Zendesk

Tipalti: Tipalti’s SaaS streamlines and automates the way companies make payments to the masses. Tipalti is a comprehensive solution that addresses all phases of pay-out from payee registration and payment method selection to funds disbursement, while keeping the payer in full tax and regulatory compliance. --Tipalti covers every country in the world; pa...

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Who is more expensive? Tipalti or Zendesk?

The real total cost of ownership (TCO) of Billing & Invoicing software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Tipalti and Zendesk.

Tipalti price starts at $149 per month , On a scale between 1 to 10 Tipalti is rated 2, which is much lower than the average cost of Billing & Invoicing software. Zendesk price starts at $49 per agent/month , When comparing Zendesk to its competitors, the software is rated 2 - much lower than the average Billing & Invoicing software cost.

Bottom line: Tipalti cost is around the same cost of Zendesk.

Which software includes more/better features?

We've compared Tipalti Vs. Zendesk based on some of the most important and required Billing & Invoicing features.

Tipalti: Basic Reports, Custom UI, Dashboard, Email alerts, Accounts Payable, Billing & Invoicing, Purchase Orders, Core Accounting.

Zendesk: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows.

Target customer size

The software is a viable product for businesses of all sizes and a variety of types. Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process.



Tipalti

ITQlick rating
(4.6/5)

starts at $149 per month

Tipalti B2B payments automation software is a cloud-based accounting management solution designed to help the users automate their accounts payable process. Some of its core features include invoice automation,...

Categories: Accounting & Finance, Billing & Invoicing, Core Accounting, Digital Signature.

Zendesk

ITQlick rating
(4.3/5)

starts at $49 per agent/month

Zendesk is a SaaS and a cloud-based customer service software that help the user to manage customers. The solution enables the user to build more meaningful productive as well as personal relationships with cus...

Categories: Customer Service, Ticket Management, Help Desk, Document Management, CRM.

Compare specifications

Compare features

Tipalti: 10 Features

Basic Reports
Custom UI
Dashboard
Email alerts
Accounts Payable
Billing & Invoicing
Purchase Orders
Core Accounting
Accounting & Finance
Financial reporting

Zendesk: 23 Features

Customer Survey
Email Integration
Knowledge Base/FAQ
Multi-Site Support
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements
Change Management
Customer Survey
Email Integration
Knowledge Base/FAQ
Multi-Site Support
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements
Customer Database
Customer Self Service Portal
Customer Service
Customer Support Tracking
Knowledge Base
Mail Order Sales
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Tipalti
ITQlick rating
4.6/5
Score
80/100
Pricing
2/10
License pricing
$149 per month
Functionality
23
Compare
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48
Zoho Inv...
ITQlick rating
4.6/5
Score
91/100
Pricing
2.2/10
License pricing
Pricing not available
Functionality
14
ARIBA IN...
ITQlick rating
3.6/5
Score
90/100
Pricing
4.6/10
License pricing
$50 per month
Functionality
4
CannyBil...
ITQlick rating
3/5
Score
90/100
Pricing
6.6/10
License pricing
$7 per month
Functionality
4

Auditor - Shlomi Lavi

Website Linkedin profile Facebook Twitter

Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.