Compare TOPdesk and Helpshift - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - TOPdesk or Helpshift?

Helpshift is more expensive to implement (TCO) than TOPdesk, and TOPdesk is rated higher (82/100) than Helpshift (77/100).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

TOPdesk Vs. Helpshift

TOPdesk: Everyone benefits from high quality services. When service departments such as IT, Facilities Management, and HR run smoothly, your organization follows suit. A service desk is there to ensure that your company can focus on its core tasks. TOPdesk develops user-friendly and affordable software to help service organizations streamline their processe...

Helpshift: The companies that are making a fortune in the new mobile economy have sewed an exceptional customer experience into the very fabric of their company. Support doesn't just add value — an exceptional customer experience is the value. But the current support solutions were never intended to support the mobile experience - you can't pour motor oil ...

Who is more expensive? TOPdesk or Helpshift?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for TOPdesk and Helpshift.

TOPdesk price starts at $66 per user/month , On a scale between 1 to 10 TOPdesk is rated 10, which is much higher than the average cost of Help Desk software. Helpshift price starts at $150 per month , When comparing Helpshift to its competitors, the software is rated 10 - much higher than the average Help Desk software cost.

Bottom line: TOPdesk cost is around the same cost of Helpshift.

Which software includes more/better features?

We've compared TOPdesk Vs. Helpshift based on some of the most important and required Help Desk features.

TOPdesk: We are still working to collect the list of features for TOPdesk.

Helpshift: We are still working to collect the list of features for Helpshift.

Target customer size

TOPdesk's typical customers include: Small, medium and large size businesses, and Helpshift's target customer size include: Small, medium and large size businesses.