Shlomi Lavi /
Jul 09, 2022
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Bottom Line: Which is Better - TOPdesk or Mhelpdesk?
TOPdesk is more expensive to implement (TCO) than Mhelpdesk, and Mhelpdesk is rated higher (95/100) than TOPdesk (82/100). Mhelpdesk offers users more features (15) than TOPdesk (0). There is a clear winner in this case and it is Mhelpdesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
TOPdesk Vs. Mhelpdesk
TOPdesk: Everyone benefits from high quality services. When service departments such as IT, Facilities Management, and HR run smoothly, your organization follows suit. A service desk is there to ensure that your company can focus on its core tasks. TOPdesk develops user-friendly and affordable software to help service organizations streamline their processe...
Mhelpdesk: Mhelpdesk was voted The #1 Field Service Software Solution by Software Advice, and made Capterra’s “Top 10 Field Service Management Software Solutions”. Since 2007, we’ve been working closely with a wide range of small-businesses from field services to IT services. Just google “Mhelpdesk Review” to see what the public thinks about Mhelpdesk. It’s a...
Who is more expensive? TOPdesk or Mhelpdesk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for TOPdesk and Mhelpdesk.
TOPdesk price starts at $66 per user/month , On a scale between 1 to 10 TOPdesk is rated 10, which is much higher than the average cost of Help Desk software. Mhelpdesk price starts at $374 per 10 users/month , When comparing Mhelpdesk to its competitors, the software is rated 6 - similar to the average Help Desk software cost.
Bottom line: TOPdesk is more expensive than Mhelpdesk.
Which software includes more/better features?
We've compared TOPdesk Vs. Mhelpdesk based on some of the most important and required Help Desk features.
TOPdesk: We are still working to collect the list of features for TOPdesk.
Mhelpdesk: Billing and Invoicing, Customer Survey, Document Management, Knowledge Base/FAQ, Mobile Integration.
Target customer size
TOPdesk's typical customers include: Small, medium and large size businesses, MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services.