Compare TOPdesk vs SolarWinds

TOPdesk Vs. SolarWinds: Which is better?

Shlomi Lavi / Nov 20, 2019

Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

TOPdesk: Everyone benefits from high quality services. When service departments such as IT, Facilities Management, and HR run smoothly, your organization follows suit. A service desk is there to ensure that your company can focus on its core tasks. TOPdesk develops user-friendly and affordable software to help service organizations streamline their processes. We help improve your services, from implementing our software and training your employees to providing expert support. Our organization is known for its enthusiastic employees who use their passion and ambition to get the job done. TOPdesk has offices in the Netherlands, UK, Belgium, Brazil, Denmark, Germany, Hungary, Canada and the USA. The head office is located in Delft, the Netherlands.

Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deserve. We are confident you'll enjoy this new enterprise software experience.

Pricing/cost comparison

The real cost of Help Desk software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for TOPdesk TCO and SolarWinds total cost to help with the total cost of ownership calculation.

TOPdesk price Starting from $1,500 Per license , on a scale between 1 to 10 TOPdesk is rated 10, which is much higher than the average cost of Help Desk software. SolarWinds price Starting from $800 Per year/user , when comparing SolarWinds to their competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: TOPdesk is more expensive than SolarWinds.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared TOPdesk Vs. SolarWinds based on some of the most important and required Help Desk features.
TOPdesk: We are still working to collect the list of features of TOPdesk. .
SolarWinds list of features include the following: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, .

Target customer size

TOPdesk's typical customers include: Small business, Medium business, Large business, SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations.