Shlomi Lavi /
Aug 09, 2022
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Bottom Line: Which is Better - TOPdesk or SuiteCRM?
TOPdesk is more expensive to implement (TCO) than SuiteCRM, and TOPdesk is rated higher (82/100) than SuiteCRM (81/100).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
TOPdesk Vs. SalesAgility
TOPdesk: Everyone benefits from high quality services. When service departments such as IT, Facilities Management, and HR run smoothly, your organization follows suit. A service desk is there to ensure that your company can focus on its core tasks. TOPdesk develops user-friendly and affordable software to help service organizations streamline their processe...
SalesAgility: SalesAgility re an employee-owned CRM Consultancy. As such, we are highly invested in developing cutting edged and innovative open sourced CRM solutions for organisations locally, nationally and globally.
SalesAgility began life delivering bespoke open source solutions for the SugarCRM Community Edition over a decade ago. By 2013 however, SugarC...
Who is more expensive? TOPdesk or SuiteCRM?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for TOPdesk and SuiteCRM.
TOPdesk price starts at $66 per user/month , On a scale between 1 to 10 TOPdesk is rated 10, which is much higher than the average cost of Help Desk software. SuiteCRM price starts at $1,500 per license , When comparing SuiteCRM to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: TOPdesk is more expensive than SuiteCRM.
Which software includes more/better features?
We've compared TOPdesk Vs. SuiteCRM based on some of the most important and required Help Desk features.
TOPdesk: We are still working to collect the list of features for TOPdesk.
SuiteCRM: We are still working to collect the list of features for SuiteCRM.
Target customer size
TOPdesk's typical customers include: Small, medium and large size businesses, SuiteCRM is a designed for small businesses (1-20 employees) use, medium-sized companies (10-100 employees) and in large enterprises (more than 1000 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of customer support and CRM.