Shlomi Lavi /
Sep 28, 2023
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Bottom Line: Which is Better - TOPdesk or Zendesk?
TOPdesk is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than TOPdesk (82/100). Zendesk offers users more features (23) than TOPdesk (0). There is a clear winner in this case and it is Zendesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
TOPdesk Vs. Zendesk
TOPdesk: Everyone benefits from high quality services. When service departments such as IT, Facilities Management, and HR run smoothly, your organization follows suit. A service desk is there to ensure that your company can focus on its core tasks. TOPdesk develops user-friendly and affordable software to help service organizations streamline their processe...
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Who is more expensive? TOPdesk or Zendesk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for TOPdesk and Zendesk.
TOPdesk price starts at $66 per user/month , On a scale between 1 to 10 TOPdesk is rated 10, which is much higher than the average cost of Help Desk software. Zendesk price starts at $49 per agent/month , When comparing Zendesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: TOPdesk is more expensive than Zendesk.
Which software includes more/better features?
We've compared TOPdesk Vs. Zendesk based on some of the most important and required Help Desk features.
TOPdesk: We are still working to collect the list of features for TOPdesk.
Zendesk: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows.
Target customer size
TOPdesk's typical customers include: Small, medium and large size businesses, Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process.