Compare TouchStar Dialler and OXON - Dec 2022

Shlomi LaviShlomi Lavi / Dec 09, 2022

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Bottom Line: Which is Better - TouchStar Dialler or OXON?

TouchStar Dialler is more expensive to implement (TCO) than OXON, and OXON is rated higher (85/100) than TouchStar Dialler (25/100). OXON offers users more features (5) than TouchStar Dialler (0). There is a clear winner in this case and it is OXON!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Daviker Group Vs. OXON

Daviker Group: Daviker specialise in delivering world class business solutions to Contact Centres in the UK and around the globe, and have years of proven results in increasing productivity, reducing costs and keeping Contact Centres compliant. Experts in this industry, we understand your business, be it an SME or bluechip organisation, and know that the solut...

OXON: Our consulting, professional, managed, and cloud contact centre services make complex customer engagement environments simple and effective, enabling organisations to differentiate and grow the value of their customer base.

Who is more expensive? TouchStar Dialler or OXON?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for TouchStar Dialler and OXON.

TouchStar Dialler accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 TouchStar Dialler is rated 2, which is much lower than the average cost of Call Center software. OXON price starts at $39 per feature/month , When comparing OXON to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: TouchStar Dialler cost is around the same cost of OXON.

Which software includes more/better features?

We've compared TouchStar Dialler Vs. OXON based on some of the most important and required Call Center features.

TouchStar Dialler: We are still working to collect the list of features for TouchStar Dialler.

OXON: Chat, Campaign Management, Blended Call Center, IVR (Interactive Voice Response), Call Center.

Target customer size

TouchStar Dialler's typical customers include: SMBs, Who are the typical customers of OXON? They are entrepreneurs engaging with various small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses and large enterprises who harness great things coming from IT, data and web hosting and information-related services sector, mainly with contact center management.

TouchStar Dialler

ITQlick rating
(4.4/5)

TouchStar Dialer is a predictive dialer software that provides detailed management information which will allow contact center staff to easily assess data that is performing in real time. TouchStar Dialer has i...

Categories: Performance Management, Auto Dialer / Predictive Dialer, Call Recording, IVR.

OXON

ITQlick rating
(4.9/5)

starts at $39 per feature/month

OXON is a cloud-based contact center management system that is developed to give users with a centralized and single platform for the management of customer communication.

Categories: Automatic Call Distribution (ACD), Call Monitoring, Call Recording, Conference Calling, IVR.

Compare specifications

Compare features

TouchStar Dialler: 0 Features

We are working to collect the list of features

OXON: 5 Features

Chat
Campaign Management
Blended Call Center
IVR (Interactive Voice Response)
Call Center
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
TouchSta...
ITQlick rating
4.4/5
Score
25/100
Pricing
3.4/10
License pricing
Pricing not available
Functionality
6
Compare
OXON
ITQlick rating
4.9/5
Score
85/100
Pricing
2/10
License pricing
$39 per feature/month
Functionality
15
Review
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.