Compare TouchStar Dialler vs QueueMetrics

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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
TouchStar
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review
QueueMetrics
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
85/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
Has free version
Hosting
On premise and Cloud
Functionality score
15
Fit small business
Fit medium business
Fit large business
Software review
Nextiva
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
99/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.6/10
License pricing license pricing (if provided by the software vendor)
$20 Per month/user
Hosting
On premise and Cloud
Functionality score
20
Fit small business
Fit medium business
Fit large business
Software review
Winleads
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.2/10
License pricing license pricing (if provided by the software vendor)
$495 Per license
Hosting
Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review
CenterWare
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
9
Fit small business
Fit medium business
Fit large business
Software review

TouchStar Dialler Vs. QueueMetrics: Which is better?

Oct 24, 2019

Looking for the right Call Center solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

Daviker Group: Daviker specialise in delivering world class business solutions to Contact Centres in the UK and around the globe, and have years of proven results in increasing productivity, reducing costs and keeping Contact Centres compliant. Experts in this industry, we understand your business, be it an SME or bluechip organisation, and know that the solutions we provide can play a critical part in the success of your business, which is why our solutions add value and save you money. Not only do Daviker provide complete solutions that are tailored to your needs, we will support your Contact Centre business every step of the way from our UK-based Customer Service Support team. You will have a dedicated Account Manager and full assistance from qualified engineers who are knowledgeable, friendly, helpful and committed to providing quality customer service and fully inclusive training programs.

Loway: Since 2004 we are leading the way in the development of advanced software solutions for the Asterisk PBX, setting up modern standards for call center performance measurement.

Pricing/cost comparison

The real cost of Call Center software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for TouchStar Dialler TCO and QueueMetrics total cost to help with the total cost of ownership calculation.

TouchStar Dialler price Starting from $49 per month , on a scale between 1 to 10 TouchStar Dialler is rated 2, which is much lower than the average cost of Call Center software. QueueMetrics price Has free version , when comparing QueueMetrics to their competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: TouchStar Dialler cost is around the same cost of QueueMetrics.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared TouchStar Dialler Vs. QueueMetrics based on some of the most important and required Call Center features.
TouchStar Dialler: We are still working to collect the list of features of TouchStar Dialler. .
QueueMetrics list of features include the following: Chat, Call Recording, Inbound Call Center, Outbound Call Center, Call Center, .

Target customer size

TouchStar Dialler's typical customers include: Small business, Medium business, and QueueMetrics's target customer size include: Large business.

TouchStar Dialler

ITQlick rating
(4.4/5)

Starting from $49 per month

TouchStar Dialer is a predictive dialer software that provides detailed management information which will allow contact center staff to easily assess data that is performing in real time. TouchStar Dialer has i...

Categories: Performance Management, Auto Dialer / Predictive Dialer, Call Recording, IVR, Call Center.

QueueMetrics

ITQlick rating
(4.5/5)

Has free version

QueueMetrics is a growing cloud-based Call Center software, it is designed to support large size call centers. QueueMetrics received a rating of 4.5 from ITQlick team. The software cost is considered affordable...

Categories: Analytics, Automatic Call Distribution (ACD), Call Monitoring, Call Recording, Conference Calling.

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Compare specifications

TouchStar Dialler Specifications

Name: TouchStar Dialler
Company: Daviker Group
Address Ardwick, Greater Manchester M12 4JD, United Kingdom
Platforms: Desktop, Cloud

QueueMetrics Specifications

Name: QueueMetrics
Company: Loway
Address Via Laveggio 3 6855 Stabio Switzerland
Platforms: Desktop, Mobile, Cloud

Compare features

TouchStar Dialler: 0 Features

We are working to collect the list of features

QueueMetrics: 5 Features

Chat
Call Recording
Inbound Call Center
Outbound Call Center
Call Center