Compare TrackMyLeads and 8x8 Contact Center - Jun 2022

Shlomi LaviShlomi Lavi / Jun 07, 2022

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Bottom Line: Which is Better - TrackMyLeads or 8x8 Contact Center?

8x8 Contact Center is more expensive to implement (TCO) than TrackMyLeads, and 8x8 Contact Center is rated higher (93/100) than TrackMyLeads (84/100). 8x8 Contact Center offers users more features (14) than TrackMyLeads (4).

Looking for the right Lead Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

TrackMyLeads Vs. 8x8, INC

TrackMyLeads: TrackMyLeads is a call tracking & client intake management application that allows business owners to track and measure the effectiveness of their advertising campaigns, provides an optimized process to handle incoming phone call and web form submission leads, and reports back on key performance metrics such as Cost Per Lead (CPL) and Client Acquis...

8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...

Who is more expensive? TrackMyLeads or 8x8 Contact Center?

The real total cost of ownership (TCO) of Lead Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for TrackMyLeads and 8x8 Contact Center.

TrackMyLeads price starts at $99 per month , On a scale between 1 to 10 TrackMyLeads is rated 2, which is much lower than the average cost of Lead Management software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Lead Management software cost.

Bottom line: TrackMyLeads cost is around the same cost of 8x8 Contact Center.

Which software includes more/better features?

We've compared TrackMyLeads Vs. 8x8 Contact Center based on some of the most important and required Lead Management features.

TrackMyLeads: API, Customizable Reporting, Lead Management, Call Center.

8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.

Target customer size

TrackMyLeads's typical customers include: Small, medium and large size businesses, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.

TrackMyLeads

ITQlick rating
(2.8/5)

starts at $99 per month

TrackMyLeads is a growing cloud-based CRM software, it is designed to support small, medium and large size business. TrackMyLeads received a rating of 2.5 from ITQlick team. The software cost is considered affo...

Categories: Call Monitoring, Call Recording, CM Reporting & Analytics, CRM.

8x8 Contact Center

ITQlick rating
(3.9/5)

starts at $15 per user/month

8x8 Virtual Contact Center is a cloud-based call center solution that delivers greater productivity and flexible call center management. It works with 8x8 Virtual Office VoIP phone service to give users an easy...

Categories: Automatic Call Distribution (ACD), Call Monitoring, Call Recording, Conference Calling, CRM.

Compare specifications

Compare features

TrackMyLeads: 4 Features

API
Customizable Reporting
Lead Management
Call Center

8x8 Contact Center: 14 Features

ACD (Automatic Call Distribution)
ANI (Automatic Number Identification)
Call Conferencing
Call Queue Management
Call Recording
CRM with Call Center
CTI (Computer Telephony Integration)
DTMF (Dial Tone Multi-Frequency)
IVR (Interactive Voice Response)
Real Time Reporting
Virtual Call Center Support
Call Recording
Virtual Call Center Support
VoIP
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
TrackMyLeads
ITQlick rating
2.8/5
Score
84/100
Pricing
2/10
License pricing
$99 per month
Functionality
17
Compare
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
callbox
ITQlick rating
4/5
Score
90/100
Pricing
3.6/10
License pricing
Pricing not available
Functionality
5
Velocify
ITQlick rating
4.3/5
Score
89/100
Pricing
4/10
License pricing
$60 per user/month
Functionality
35
LeanData
ITQlick rating
3.4/5
Score
88/100
Pricing
3.8/10
License pricing
$10,000 per year
Functionality
3

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.