Compare TrueSight Pulse and ServiceDesk Plus Standard Edit - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - TrueSight Pulse or ServiceDesk Plus Standard Edit?

TrueSight Pulse is more expensive to implement (TCO) than ServiceDesk Plus Standard Edit, and TrueSight Pulse is rated higher (83/100) than ServiceDesk Plus Standard Edit (76/100). ServiceDesk Plus Standard Edit offers users more features (6) than TrueSight Pulse (0).

Looking for the right Application Development solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

BMC Software Vs. ManageEngine

BMC Software: Tens of thousands of IT organizations around the world -- from small and mid-market businesses to the Global 100 -- rely on BMC Software (NASDAQ: BMC) to manage their business services and applications across distributed, mainframe, virtual and cloud environments. BMC helps customers cut costs, reduce risk and achieve business objectives with the b...

ManageEngine: ManageEngine is the enterprise IT management software division of Zoho Corporation. Founded in 1996 and known until 2009 as AdventNet Inc., Zoho Corporation has offices in California, Austin, New Jersey, India, Singapore, Tokyo and Beijing.

Who is more expensive? TrueSight Pulse or ServiceDesk Plus Standard Edit?

The real total cost of ownership (TCO) of Application Development software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for TrueSight Pulse and ServiceDesk Plus Standard Edit.

TrueSight Pulse price starts at $12 per user/month , On a scale between 1 to 10 TrueSight Pulse is rated 6, which is similar to the average cost of Application Development software. ServiceDesk Plus Standard Edit price starts at $495 per year , When comparing ServiceDesk Plus Standard Edit to its competitors, the software is rated 4 - lower than the average Application Development software cost.

Bottom line: TrueSight Pulse is more expensive than ServiceDesk Plus Standard Edit.

Which software includes more/better features?

We've compared TrueSight Pulse Vs. ServiceDesk Plus Standard Edit based on some of the most important and required Application Development features.

TrueSight Pulse: We are still working to collect the list of features for TrueSight Pulse.

ServiceDesk Plus Standard Edit: Billing and Invoicing, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Multi-Site Support, Self Service Portal.

Target customer size

The general users of TrueSight Pulse are entrepreneurs with small (with 10 to 100 employees) and/or medium-sized (with 100 to 1,000 employees) businesses and even large enterprises that harness the benefits of the services from IT, web and data hosting and other related information services sectors, mainly with IT management, web development and web monitoring. ServiceDesk Plus Standard Edition is applicable for startup businesses that provide IT support to clients.