Shlomi Lavi /
Aug 25, 2022
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Bottom Line: Which is Better - uContact or Slack?
uContact is more expensive to implement (TCO) than Slack, and Slack is rated higher (100/100) than uContact (62/100). Slack offers users more features (5) than uContact (0). There is a clear winner in this case and it is Slack!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Integra CCS Vs. Slack
Integra CCS: Integra is a company specializing in the design , development and implementation of solutions for enterprise contact centers . Cutting edge technology and experience in managing contacts with customers are the foundation of our company, which is reflected in the added value offered by our solutions. We are a great team focused on developing solutio...
Slack: Slack is a messaging app for teams. It brings all your communication in one place, integrating with the tools and services you use every day. Slack is free to use for as long as you want, with teams big and small. Slack is on a mission to make your working life simpler, more pleasant and more productive.
Who is more expensive? uContact or Slack?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for uContact and Slack.
uContact price starts at $59.99 per month , On a scale between 1 to 10 uContact is rated 4, which is lower than the average cost of Call Center software. Slack price starts at $6.67 per month , When comparing Slack to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: uContact is more expensive than Slack.
Which software includes more/better features?
We've compared uContact Vs. Slack based on some of the most important and required Call Center features.
uContact: We are still working to collect the list of features for uContact.
Slack: Document Management, Project Management, Task Management, Document Publishing, Document Versioning.
Target customer size
uContact's typical customers include: SMBs, and Slack's target customer size include: Small, medium and large size businesses.