Compare UJET and 8x8 Contact Center - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - UJET or 8x8 Contact Center?

UJET is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than UJET (82/100). 8x8 Contact Center offers users more features (14) than UJET (7). There is a clear winner in this case and it is 8x8 Contact Center!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

UJET Vs. 8x8, INC

UJET: UJET is the innovation leader in cloud contact center software. Our ultra-modern customer support platform lets you optimize customer communications at every touch point: phone, web and app. UJETs actionable data intelligence and insanely great tools help customer support teams elevate their performance so they can delight your customers — and you ...

8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...

Who is more expensive? UJET or 8x8 Contact Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for UJET and 8x8 Contact Center.

UJET price starts at $65 per month , On a scale between 1 to 10 UJET is rated 2, which is much lower than the average cost of Call Center software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: UJET cost is around the same cost of 8x8 Contact Center.

Which software includes more/better features?

We've compared UJET Vs. 8x8 Contact Center based on some of the most important and required Call Center features.

UJET: Customer Service, Customer Experience Management, Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center, Call Center.

8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.

Target customer size

UJET's typical customers include: Small, medium and large size businesses, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.