Compare uniPoint and Zendesk - Sep 2023

Shlomi Lavi

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Bottom Line: Which is Better - uniPoint or Zendesk?

uniPoint is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than uniPoint (89/100). Zendesk offers users more features (23) than uniPoint (8). There is a clear winner in this case and it is Zendesk!

Looking for the right Quality Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

uniPoint Software Inc Vs. Zendesk

uniPoint Software Inc: uniPoint was founded in 1996 as an ERP implementation and consulting company, servicing small to mid-size manufactures throughout North America. uniPoint expanded into software development in 2002, offering its Quality Management Modules to new and existing customers. Today uniPoint software is used by over 1,000 companies in the US, Canada, Mex...

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Who is more expensive? uniPoint or Zendesk?

The real total cost of ownership (TCO) of Quality Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for uniPoint and Zendesk.

uniPoint price starts at $6,000 per license , On a scale between 1 to 10 uniPoint is rated 4, which is lower than the average cost of Quality Management software. Zendesk price starts at $49 per agent/month , When comparing Zendesk to its competitors, the software is rated 2 - much lower than the average Quality Management software cost.

Bottom line: uniPoint is more expensive than Zendesk.

Which software includes more/better features?

We've compared uniPoint Vs. Zendesk based on some of the most important and required Quality Management features.

uniPoint: Supplier Management, Document Management, Compliance , Governance, Risk and Compliance (GRC), Quality management, Maintenance, Training Evaluation, Knowledge Management.

Zendesk: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows.

Target customer size

Customers of the software mainly include small and medium businesses hailing from a diverse range of industries. Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process.