Compare UniVoIP and Skype for Business - May 2022

Shlomi LaviShlomi Lavi / May 09, 2022

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Bottom Line: Which is Better - UniVoIP or Skype for Business?

Skype for Business is more expensive to implement (TCO) than UniVoIP, and Skype for Business is rated higher (97/100) than UniVoIP (70/100). UniVoIP offers users more features (5) than Skype for Business (3).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Univoip Inc. Vs. Microsoft

Univoip Inc.: UniVoIP is a premier business VoIP and hosted PBX provider offering high-speed internet connectivity and any-distance phone service in one seamless self-serve solution. UniVoIP brings you the best in business VoIP and hosted pbx technology with our state-of-the-art IP-Tone™ phone solution. nnWith utilization of advanced VoIP technology, we provid...

Microsoft: At Microsoft, we aim to empower every person and organization on the planet to achieve more — and we empower our employees the same way.

Who is more expensive? UniVoIP or Skype for Business (formerly Lync) Software?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for UniVoIP and Skype for Business (formerly Lync) Software.

UniVoIP price starts at $18.95 per user/month , On a scale between 1 to 10 UniVoIP is rated 2, which is much lower than the average cost of Call Center software. Skype for Business (formerly Lync) Software price starts at $2 per user/month , When comparing Skype for Business (formerly Lync) Software to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: UniVoIP cost is around the same cost of Skype for Business (formerly Lync) Software.

Which software includes more/better features?

We've compared UniVoIP Vs. Skype for Business based on some of the most important and required Call Center features.

UniVoIP: Chat, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center, VoIP.

Skype for Business (formerly Lync) Software: Chat, Conference Calling, VoIP.

Target customer size

The majority of the UniVoIP users are entrepreneurs who own small (typically has 10 to 100 employees) and/or medium-sized (typically has 100 to 1,000 employees) businesses and are ripping the benefits coming from IT, data and web hosting and information-related services, mainly with the VoIP and contact center management. and Skype for Business (formerly Lync) Software's target customer size include: Small, medium and large size businesses.



UniVoIP

ITQlick rating
(4.5/5)

starts at $18.95 per user/month

UniVoIP is a Voice over IP/VoIP contact management solution designed to secure business communication collaboration and mobility in the cloud.

Categories: Business Phone Systems, Call Monitoring, Call Recording, Cloud PBX.

Skype for Business

ITQlick rating
(4.3/5)

starts at $2 per user/month

Skype for Business (formerly Lync) software is a cloud-based Conference Calling software that enables users to host HD calling for multiple people. It allows them to organize meetings, record calls, and integra...

Categories: Business Phone Systems, Call Recording, Cloud PBX, Online Meeting, UCaaS Providers.

Compare specifications

Compare features

UniVoIP: 5 Features

Chat
Inbound Call Center
IVR (Interactive Voice Response)
Outbound Call Center
VoIP

Skype for Business (formerly Lync) Software: 3 Features

Chat
Conference Calling
VoIP
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
UniVoIP
ITQlick rating
4.5/5
Score
70/100
Pricing
2/10
License pricing
$18.95 per user/month
Functionality
19
Compare
Skype fo...
ITQlick rating
4.3/5
Score
97/100
Pricing
2.2/10
License pricing
$2 per user/month
Functionality
11
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.