Compare Usabilla and Pega CRM - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Usabilla or Pega CRM?

Pega CRM is more expensive to implement (TCO) than Usabilla, and Pega CRM is rated higher (87/100) than Usabilla (62/100). Usabilla offers users more features (7) than Pega CRM (3).

Looking for the right Customer Experience Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Usabilla Vs. Pegasystems

Usabilla: Eliminate assumptions and get the contextual insights you need. Knowing what is working (and more importantly, what is not) means you can actively improve user experience and conversion.

Pegasystems: Pegasystems Inc. is a provider of Business Process Management solutions, CRM and a Business rules Platform based in Cambridge, Massachusetts. Pegasystems software revolutionizes how leading organizations optimize the customer experience and automate operations.

Who is more expensive? Usabilla or Chordiant?

The real total cost of ownership (TCO) of Customer Experience Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Usabilla and Chordiant.

Usabilla accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Usabilla is rated 4, which is lower than the average cost of Customer Experience Management software. Chordiant price starts at $90 per user/month , When comparing Chordiant to its competitors, the software is rated 4 - lower than the average Customer Experience Management software cost.

Bottom line: Usabilla cost is around the same cost of Chordiant.

Which software includes more/better features?

We've compared Usabilla Vs. Pega CRM based on some of the most important and required Customer Experience Management features.

Usabilla: Dashboard, Trend Indicators, Data Analysis Tools, Data analysis, Customer Experience Management, Survey Software, Knowledge Management.

Chordiant: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Usabilla's typical customers include: Medium and large size businesses, and Chordiant's target customer size include: Start up, Small business, Medium business, Large business.