Compare Usabilla and FullStory - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - Usabilla or FullStory?

Usabilla is more expensive to implement (TCO) than FullStory, and FullStory is rated higher (82/100) than Usabilla (62/100). Usabilla offers users more features (7) than FullStory (3).

Looking for the right Customer Experience Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Usabilla Vs. FullStory

Usabilla: Eliminate assumptions and get the contextual insights you need. Knowing what is working (and more importantly, what is not) means you can actively improve user experience and conversion.

FullStory: FullStory records and reproduces real user experiences on your site helping you support customers, boost conversions, and debug faster.

Who is more expensive? Usabilla or FullStory?

The real total cost of ownership (TCO) of Customer Experience Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Usabilla and FullStory.

Usabilla accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Usabilla is rated 4, which is lower than the average cost of Customer Experience Management software. FullStory price starts at $899 per license , When comparing FullStory to its competitors, the software is rated 2 - much lower than the average Customer Experience Management software cost.

Bottom line: Usabilla is more expensive than FullStory.

Which software includes more/better features?

We've compared Usabilla Vs. FullStory based on some of the most important and required Customer Experience Management features.

Usabilla: Dashboard, Trend Indicators, Data Analysis Tools, Data analysis, Customer Experience Management, Survey Software, Knowledge Management.

FullStory: Dashboard, Data Analysis Tools, Data analysis.

Target customer size

Usabilla's typical customers include: Medium and large size businesses, and FullStory's target customer size include: Small, medium and large size businesses.