Compare USAN ACD and Infinity Call Tracking - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - USAN ACD or Infinity Call Tracking?

USAN ACD is more expensive to implement (TCO) than Infinity Call Tracking, and USAN ACD is rated higher (76/100) than Infinity Call Tracking (75/100). USAN ACD offers users more features (3) than Infinity Call Tracking (0).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

USAN INC Vs. Infinity Tracking

USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...

Infinity Tracking: Infinity is the UK’s leading advanced call tracking, call management and complete business phone solution, all delivered from the Infinity Cloud. Available in over 50 countries, Infinity’s technology allows you to measure which marketing channels generate calls giving you complete insight into every touch point of your customer’s journey. Incor...

Who is more expensive? USAN ACD or Infinity Call Tracking?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for USAN ACD and Infinity Call Tracking.

USAN ACD accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 USAN ACD is rated 8, which is higher than the average cost of Call Center software. Infinity Call Tracking price starts at $199 per month , When comparing Infinity Call Tracking to its competitors, the software is rated 6 - similar to the average Call Center software cost.

Bottom line: USAN ACD is more expensive than Infinity Call Tracking.

Which software includes more/better features?

We've compared USAN ACD Vs. Infinity Call Tracking based on some of the most important and required Call Center features.

USAN ACD: Data Import/Export, Basic Reports, Online Customer Support.

Infinity Call Tracking: We are still working to collect the list of features for Infinity Call Tracking.

Target customer size

USAN ACD's typical customers include: Small, medium and large size businesses, and Infinity Call Tracking's target customer size include: Small, medium and large size businesses.