Compare USAN IVR and Calabrio One Suite - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - USAN IVR or Calabrio One Suite?

USAN IVR is more expensive to implement (TCO) than Calabrio One Suite, and USAN IVR is rated higher (89/100) than Calabrio One Suite (81/100). USAN IVR offers users more features (3) than Calabrio One Suite (0).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

USAN INC Vs. Calabrio, Inc

USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...

Calabrio, Inc: Calabrio provides call center workforce optimization software that’s easy to implement, use and maintain. Calabrio One™, a unique Web 2.0-based software suite, makes it easier to get call recording, quality management, workforce management, speech analytics, performance management and customer interaction working together for increased value. Solut...

Who is more expensive? USAN IVR or Calabrio One Suite?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for USAN IVR and Calabrio One Suite.

USAN IVR price starts at $1,000 per license , On a scale between 1 to 10 USAN IVR is rated 6, which is similar to the average cost of Call Center software. Calabrio One Suite price starts at $295 per license , When comparing Calabrio One Suite to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: USAN IVR is more expensive than Calabrio One Suite.

Which software includes more/better features?

We've compared USAN IVR Vs. Calabrio One Suite based on some of the most important and required Call Center features.

USAN IVR: Data Import/Export, Basic Reports, Online Customer Support.

Calabrio One Suite: We are still working to collect the list of features for Calabrio One Suite.

Target customer size

USAN IVR's typical customers include: Small business, Large business, and Calabrio One Suite's target customer size include: Medium and large size businesses.