Compare USAN IVR and Call Box - Apr 2022

Shlomi Lavi

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Bottom Line: Which is Better - USAN IVR or Call Box?

Call Box is more expensive to implement (TCO) than USAN IVR, and USAN IVR is rated higher (89/100) than Call Box (77/100). USAN IVR offers users more features (3) than Call Box (0). There is a clear winner in this case and it is USAN IVR!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

USAN INC Vs. Call Box

USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...

Call Box : The quickest, easiest way for most businesses to get an immediate boost to their bottom line is to get better on the phone. Understand what's generating your best leads so you can generate more of them. Become top-notch at handing those calls you've worked so hard to generate. Then efficiently pursue the best opportunities that demand more attentio...

Who is more expensive? USAN IVR or Call Box?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for USAN IVR and Call Box.

USAN IVR price starts at $1,000 per license , On a scale between 1 to 10 USAN IVR is rated 6, which is similar to the average cost of Call Center software. Call Box accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 USAN IVR is rated 6, which is similar to the average cost of Call Center software.

Bottom line: USAN IVR cost is around the same cost of Call Box.

Which software includes more/better features?

We've compared USAN IVR Vs. Call Box based on some of the most important and required Call Center features.

USAN IVR: Data Import/Export, Basic Reports, Online Customer Support.

Call Box: We are still working to collect the list of features for Call Box.

Target customer size

USAN IVR's typical customers include: Small business, Large business, and Call Box's target customer size include: Start up, Small business, Medium business, Large business.