Compare USAN IVR and CC-One - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - USAN IVR or CC-One?

USAN IVR is more expensive to implement (TCO) than CC-One, and USAN IVR is rated higher (89/100) than CC-One (83/100). CC-One offers users more features (5) than USAN IVR (3).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

USAN INC Vs. BroadSoft

USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...

BroadSoft: From its inception, BroadSoft has focused on developing and delivering software-based voice applications. The company’s flagship product, BroadWorks, is a Voice over Internet Protocol (VoIP) applications platform that enables service providers to deliver basic and enhanced voice services for business and residential end users. As the leading Applic...

Who is more expensive? USAN IVR or CC-One?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for USAN IVR and CC-One.

USAN IVR price starts at $1,000 per license , On a scale between 1 to 10 USAN IVR is rated 6, which is similar to the average cost of Call Center software. CC-One price starts at $359.88 per year , When comparing CC-One to its competitors, the software is rated 6 - similar to the average Call Center software cost.

Bottom line: USAN IVR cost is around the same cost of CC-One.

Which software includes more/better features?

We've compared USAN IVR Vs. CC-One based on some of the most important and required Call Center features.

USAN IVR: Data Import/Export, Basic Reports, Online Customer Support.

CC-One: ACD (Automatic Call Distribution), Blended Call Center, Call Recording, IVR (Interactive Voice Response), Call Center.

Target customer size

USAN IVR's typical customers include: Small business, Large business, and CC-One's target customer size include: Small, medium and large size businesses.